Website plymouthcab Citizens Advice Plymouth
Charity
£24,300 per annum (scale: £24,300 to £27,494.61 per annum)
Full time ~ 37 hours per week
Permanent contract
Primarily office based with some outreach work at locations in the Plymouth area.
The role:
Plymouth City Council has commissioned Citizens Advice Plymouth to deliver an income maximisation campaign across the city. The service provides face to face advice within our office, via outreach locations across Plymouth, on the phone, and digitally.
It’s a varied role – you will be advising clients in many different enquiry areas with a focus on benefits, budgeting, grants and income maximisation but also covering debt, consumer, employment, family, housing, and immigration. You will deliver quality advice to clients through 10 appointments per week, either face to face or over the telephone. There is no average appointment – advice is tailored, and each client is treated equally.
It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment, to provide the best possible service to people across Plymouth.
The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis.
The role is primarily office based work with some outreach work completed at locations in the Plymouth area. This is not a hybrid working role.
The start date for this role is 25th June 2024, with interviews planned for week commencing 13th May 2024.
The employer for this post is Citizens Advice Plymouth.
Training:
Full training will be provided at our city centre office in Cobourg House, Mayflower Street. This is a 7 week training period from 25th June and you must be available for the full 7 week training period (no annual leave will be authorised for these weeks).
For further information and to apply for this vacancy:
- Download our application pack from our website.
- Email your completed application form to recruitment@citizensadviceplymouth.org.uk by the closing date/time.
- Please let us know if you need us to adapt our application process so there are no barriers for you to apply.
Closing date:
Friday 3rd May at 9am
Benefits (subject to eligibilty) include:
25 days annual leave + bank holidays + an additional 2.5 days between Christmas & New Year (pro rata)
Long term service leave – up to 5 additional days (pro rata)
Employee assistance programme.
Heathcare plan which includes money back on prescription charges etc.
Group stakeholder pension scheme
Cycle to work scheme
Flexible working, career breaks, enhanced contractual sick pay, support for parents & carers.
Learning & development – training and development with access to a wide range of online courses to develop your skills.
Death in Service cover (2 x annual salary)
To apply for this job please visit citizensadviceplymouth.org.uk.
