Website plymouthcab Citizens Advice Plymouth
Charity
Starting salary: £23,088 per annum (scale: £23,088 to £23,750 per annum)
Hours: 37 hours per week
Contract: Permanent
Work base: Full-time at our city centre office
Holiday: 25 days annual leave + bank holidays + an additional 2.5 days between Christmas & New Year (pro rata)
About the role:
We are recruiting for an administrator to join our Local Advice Services team. This is an exciting time to join the project as we work together to provide support to people struggling with a wide range of issues, and develop our Information Walk-in Centre.
The role will be essential to the smooth running of operations within the department, and you’ll be the first point of contact for people coming into the office on a day to day basis.
Tasks will include:
- Supporting clients to know what information to prepare in advance of an appointment.
- Gathering client paperwork and ensuring all documents are scanned and uploaded.
- Greeting clients who attend for appointments.
- Working in collaboration with our customer service volunteers to facilitate support for clients who attend without an assessment.
- Administrative support such as taking calls, incoming/outgoing post, managing text messages, e-signatures, making referrals, reviewing the team’s mailbox and ensuring records are updated in line with policy.
The role is 37 hours a week on a permanent basis, working Monday-Thursday 0900-1700 and Friday 0900-1630. This role will be based full-time in the office at Cobourg House, 32 Mayflower Street, Plymouth.
We are looking for someone who:
- Enjoys working as part of a busy, motivated, and supported team, and to be able to adapt well to changing priorities.
- Enjoys working with a wide range of people, and have the ability to communicate in a clear, non-judgemental, and empathetic way.
- Demonstrates a level of resilience to be able to deal with potentially challenging, sensitive, or emotional situations.
- Has excellent administrative, customer service, and computer skills.
- Is able to maintain boundaries and keep confidentiality.
- Has a good working knowledge of a range of Office 365 programs, including Word, Excel, and Outlook.
- Has excellent organisational and prioritisation skills.
For further information about the role:
Please download our application pack from out website here
To apply for this vacancy:
- Email your completed application form to recruitment@citizensadviceplymouth.org.uk by the closing date.
- Please let us know if you need us to adapt our application process so there are no barriers for you to apply.
Closing date:
Monday 22nd April 2024 at 9am
Benefits (subject to eligibilty) include:
- 25 days annual leave + bank holidays + an additional 2.5 days between Christmas & New Year (pro rata)
- Long term service leave – up to 5 additional days (pro rata)
- Employee assistance programme.
- Heathcare plan which includes money back on prescription charges etc.
- Group stakeholder pension scheme
- Cycle to work scheme
- Flexible working, career breaks, enhanced contractual sick pay, support for parents & carers.
- Learning & development – training and development with access to a wide range of online courses to develop your skills
- Death in Service cover (2 x annual salary)
To apply for this job please visit citizensadviceplymouth.org.uk.
