Website Citizens Advice Bureau
We support a wide range of people to find a solution for their debt circumstances.
Would you like to help people with debt, energy, and money worries?
Why not consider joining our friendly advice team in a fast-paced target-driven environment, which provides debt advice service to clients?
This role is fully telephone based, with a mix of office and remote working. You will be advising clients with their debt & energy issues through a minimum of 9 advice appointments per week over the phone, helping them find solutions to their issues. There’s no ‘average’ call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across England, Wales, and Scotland.
The employer for this post is Citizens Advice Plymouth.
The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis. We are happy to discuss part-time and flexible working arrangements with prospective applicants.
The start date for this role is 25th June 2024, with interviews likely to be w/c Monday 13th May 2024
Training: Full training will be provided. During your initial classroom training and on-the-job learning, you will be working at our city centre office at Cobourg House. When you have been signed off to provide independent advice (this usually takes 12-16 weeks), this role will have a hybrid work pattern, with a minimum of 4 days a month in the office at Cobourg House, 32 Mayflower Street, Plymouth. You will be expected to be able to attend the office as requested and at short notice if required.
To apply for this job email your details to wendy.cornish@citizensadviceplymouth.org.uk.
