Local Services Project Coordinator

Starting salary: £25,600 per annum
Salary scale: £25,600 – £27,494.61 – £30,702.32 per annum
Hours: 37 hours a week
Contract: Permanent
Work base: Cobourg House, Mayflower Street

Our Local Services Department is expanding with the introduction of new projects, and the increase in demand for our existing face-to-face services. We are looking for a proactive, organised, and motivated individual to support across the department with the coordination of various projects, staff, and volunteers.

You will support the operational delivery of projects, schemes and initiatives within Local Services, both new and existing, including face-to-face, telephone and digital services that provide practical assistance to our clients, and the operation of our ground-floor client-facing reception. You will also support the team manager with other duties as needed to ensure continuous service delivery for our clients and appropriate support and supervision for our staff and volunteers.

Our Gateway team work to support clients seeking help from our services via our telephone advice line. The Gateway Assessors speak with clients to explore the issue or issues they need help with and are then supported to identify and provide the most appropriate next steps for the client – this could be an advice appointment, a referral to another organisation, or the provision of information to progress the client.

You will spend your working week supporting Gateway Assessor staff and volunteers by providing support, supervision and sign-off on next steps for clients prior to delivery.

You will support our volunteers in our walk information centre to find appropriate information and signposting for clients in need of support, as well as ensuring clients coming in for pre-booked appointments have a smooth client journey.

You will also support the team manager with other duties as needed to ensure continuous service delivery for our clients and appropriate support and supervision for our staff and volunteers.

You will support the training and development of new staff and volunteers in the department in their transition to live client work, and you will assist managers with quality assurance across the projects.

You will work collaboratively with our existing Local Services Project Coordinator and the Local Services Management team to ensure the smooth delivery of our services across all projects.

The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis. This role is full-time office based from our office at Cobourg House, 32 Mayflower Street, Plymouth.