We are excited to be looking for a new team member for a 12-month fixed term position to be responsible for providing Information and Advice to older people in Plymouth. This will include benefits and welfare checks and claims, completing the relevant supporting documentation, advising on consumer, housing, energy, social care and health care matters, and various other queries we may get from clients. This role will also involve supervision and training of our Information & Advice volunteers, checking work, providing support and guidance, and training.
Age UK Plymouth’s Information & Advice service has been developed to help older people remain independent at home for as long as possible and to have the means to enjoy a good quality of Later Life by providing a personal review of their circumstances to ensure they are receiving their full entitlements
You will need to have experience of online benefit calculators and their application, have excellent organisational and IT skills, good communication skills and a cheerful telephone manner as well as having empathy for older people and an understanding of issues that may affect their wellbeing.
This is a fixed term position for 12 months – 30 hours per week over 4 days, with a Tuesday-Friday working pattern. Additional hours might be required to cover leave or busy periods, flexibility is therefore required.
Rate of pay is £11 per hour.
This post is subject to a Disclosure Check through the Disclosure and Barring Service. Further details can be found at www.gov.uk/dbs
Closing Date: Noon on Monday 2nd August 2021
Interview Date: Wednesday 4th August 2021
To apply, please complete an Application form. CV’s will not be accepted. Please visit the Age UK Plymouth website for further information and where you can download the documentation https://www.ageuk.org.uk/plymouth/get-involved/work-for-us/ or if you do not have access to the internet, please call Age UK Plymouth on 01752 256020 to request an application pack.