| Housekeeping Assistant
Reports to: Housekeeping Manager
Salary: £10.90 per hour
Contract: Contracted, fixed hours, 12 hours per week
Benefits: 28 days holiday (inclusive of Bank Holidays, pro-rata), Company Pension Scheme & great ticket offers!
Theatre Royal Plymouth is a registered charity, inspiring a lifetime of creativity for audiences, artists and participants throughout Plymouth and the wider region. As the principal home of performing arts in the Southwest, we engage and inspire many communities, creating memorable experiences for people from all backgrounds. TRP do this by creating and presenting a breadth of shows on a range of scales, with their extensive creative engagement programmes, by embracing the vitality of new talent and supporting emerging and established artists, and by collaborating with a range of partners to provide dynamic cultural leadership for the city of Plymouth.
Successful candidates will be able to work flexibly to support the Theatre’s Rear of House operation (ROH) and the Front of House (FOH) opening and programme.
At this stage we expect working patterns to be based across a mix of mornings, afternoons and evenings, 2 days a week. Your availability, the operational needs of the programme and the support required ROH may offer further opportunities to work more hours.
Inclusion and Diversity
We are committed to cultivating a culture of inclusion at TRP with a workforce, participants and audiences that reflect the diversity of the communities we serve.
The collective power of each team member’s life experiences, knowledge, innovation, self-expression, and talent creates the very best environment for us to achieve our ambitions and lead the sector.
In recruiting for our team, we recognise the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs.
How to Apply
We are happy to receive either a TRP application form or a combined CV & cover letter in application.
Closing date for applications: Tuesday 5 December at 09:00
Interview Date: To be confirmed
We’re here to talk! We’re available to speak to you before you make your application so, if you’re not quite sure if your skills match the role, want to talk about how flexible working could support you, or just check any of the details in this document, please do email us on recruitment@theatreroyal.com with subject line ‘Housekeeping Assistant Recruitment’ to arrange a chat.
The Role
Here is an overview of the duties:
- Ensure the buildings are Covid-19 secure for all users by adopting prescribed methods and standards of cleaning. These will be developed from the Government and UK Theatre guidelines as they are updated.
- Participate in deep cleaning schedules or specialist cleaning methods that will be applied to auditoriums and any other nominated areas.
- Participate in rear of house routines that complement and support the work of visiting companies. This will include preparation for get-ins and cleaning following get-outs.
- Understand and demonstrate correct use of all equipment and cleaning materials used in our cleaning methodology adapting to new procedures and equipment as required.
- Complete waste collection adhering to recycling and green policies.
- Maintain cleanliness of key external areas that are part of the arrival and welcome of visitors e.g. outside main entrance, Stage Door and emergency exits.
- Assist with temperature monitoring including maintenance of the equipment and support with appropriate designated areas including first aid room and toilet facilities.
- Provide a welcoming and accessible environment as you work across the buildings ensuring that PPF behaviours are demonstrated.
- Report any issues or concerns with regards to Covid-19 procedures, cleanliness, equipment, cleaning materials and health and safety to the Supervisor.
- Report any defects with the building and its facilities via Premises Helpdesk in a timely manner.
- Assist and follow-up any enquiries about cleaning procedures as well as offer help about TRP, its facilities, directions, community support and programme (what’s on).
- Work to effectively resolve any issues brought to your attention, escalating these to House Managers if necessary.
- Flexible participation in the Departmental rota that reflects and supports the operational needs of rear of house and front of house.
- Use as instructed and maintain any Personal Protective Equipment (PPE) including any uniform issued.
- Be familiar with and complete training where appropriate in licensing, health & safety legislation, risk assessments, security policies, first aid, basic food hygiene, safeguarding, fire and emergency procedures, Theatre Royal policies.
The Rota
We will be needing flexibility across the team to ensure we support the TRP programme, this will include a Saturday shift every week, the other shift will either be required on a Sunday if the Theatre is open, or a weekday. This will include days with no shows on our stages through to days featuring up to 6 shows across the Lyric, Drum and Lab from 10.30am to 10.30pm. As part of the rear of house service the team will need to provide cleaning support ahead of the get-ins and following the get-outs which, more often than not, fall across the weekends. This together with the show programme means there will be regular work at weekends.
Shifts will be 6 hours each and as you will see from the examples below the rota would include a mix of morning, afternoon and evening shifts.
Examples of shift patterns – Mondays to Sundays- As required to support TRP activities/programme
Rear of House – 8.30/9.00 to 14.30pm/15.00
17:00 to 21:00
Rear of House areas includes toilets, corridors, staircases, handrails, framed photos/posters, dressing rooms, offices, lifts, noticeboards, shared areas like Stage Door, Green Room, catering facilities, crew rooms, technical areas, wardrobe, workshops, exits and entrances.
Front of House – 8.30/9.00 to 14.30pm/15.00
16.00/16.30 to 23.30
Front of House areas includes all foyers, toilets, lifts, furniture, public entrances, exits, emergency exits, catering/bar areas, staircases, steps, handrails, rooms like Pennon and Tamar, auditoriums & Box Office.
Please note:
- These are examples of shift timings based on usual routines including get-in and get-out but there may be earlier start times or later finish times depending on back of house and front of house commitments.
- ROH and FOH will need breaks to be agreed and adhered to in order to maintain safe routines.
- Examples of the areas to clean in are subject to change and areas like emergency exits will need defining as ROH or FOH.
The Person
Our Values are at the heart of everything we say and do, and our people demonstrate these values in every aspect of their work. To be successful in this role, you should be able to demonstrate the following skills, experience, and behaviour in line with these values.
| Quality
Taking pride in achieving excellence. We take responsibility for and pride in what we do, recognising each other’s good work. We set consistently high expectations and ensure that everyone has the skills to achieve excellence. |
Collaboration
Valuing each other in the way we work, communicate and spend time together: We communicate regularly with each other, listening and understanding people’s needs. We value and respect the relationships we have with colleagues and partners and we celebrate shared successes. |
- Is accountable for own work ensuring it meets expectations and agreed standards
- Shows energy and enthusiasm in achieving personal and team objectives
- Works with colleagues to deliver the highest possible standards
- Enjoys exceeding expectations of customers and colleagues and responds to feedback
- Understands and delivers in line with relevant legislation, policies, procedures and instructions
- Identifies problems and suggests solutions or escalates where necessary
- Actively engages with training and development to improve knowledge and skills
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- Is friendly and welcoming
- Proactively seeks information to do their job well
- Demonstrates the ability to liaise and work with a broad spectrum of people
- Anticipates needs of others and responds accordingly
- Actively seeks, encourages and acts upon feedback
- Contributes to department’s achievement of objectives in the time agreed
- Shows consideration for colleagues’ welfare
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| Creativity
Being imaginative in everything we do: We use our knowledge, experience and judgement to explore doing things differently. We aim to empower everyone in the organisation to adopt a flexible, open-minded and imaginative approach. |
Diversity
Embracing the diversity among our people and community: We embrace and value difference and individuality treating everyone as equally important. Together we are stronger and more effective. |
- Listens to information and asks questions to improve knowledge
- Is open to new ideas and ways of working and willing to try new approaches to find the best way of doing something
- Shares ideas and makes suggestions
- Makes decisions appropriate to role without asking for permission
- Thinks about different options when solving a problem
- Pro-actively seeks views of customers and suggests improvements to managers based on feedback
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- Confidently welcomes and embraces people from all areas of the community/backgrounds
- Seeks to understand others and respects views and opinions
- Treats people fairly
- Openly gives and receives feedback
- Engages with Theatre Royal Plymouth’s community activities and programmes
- Be willing to attend training sessions and communication meetings in line with TRP policies and procedures
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