Caseworker

Starting salary:
Negotiable within the salary scale, depending on experience

Salary Scale:
£22,047.71 to £26,675.22 per annum

Hours:
37 hours per week
Monday to Thursday 9.00am to 5.00pm and Friday 9.00am to 4.30pm

About us:
Citizens Advice Plymouth is a medium sized charity which is part of the Citizens Advice national network of over 200 organisations that delivers advice and information across England and Wales. Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes.

About the role:
We have an exciting opportunity for two Caseworkers to join our energy debt advice team, part of the award-winning Utilities department at Citizens Advice Plymouth.

As a Caseworker you will provide professional person-centred debt support to energy clients who are experiencing difficulty paying their energy bills.

The project has been set up under the Warm Home Discount Industry Initiative and will be supporting the supplier’s customers to reduce their energy debt and the associated impacts. You will provide holistic debt advice, income maximisation and energy efficiency advice at caseworker level via telephone and digital channels in a demanding and fast paced environment, for customers who have been referred to the service by one of our utilities projects or by calling the Citizens Advice helpline. You will also support some of our most vulnerable clients through to resolution.

What you will bring: 
You should have the ability to interview clients using sensitive listening and questioning skills to understand the issues and empower clients, whilst maintaining a commitment to the aims and principles of Citizens Advice Plymouth. You will also need to demonstrate that you can fully engage with clients who are vulnerable and distressed.

You will be a highly motivated team player with excellent interpersonal and organisational skills.  You will have the ability to understand written and verbal information of some complexity; & have good numeracy skills to compile a client’s financial statement and calculate benefits.  To succeed you will also need the ability to record data in a methodical and accurate manner, and effective communication skills for the purposes of negotiation and reporting.

This is a rewarding role helping people, often those who are very vulnerable, to support and advise them on their budgeting, prioritisation and income maximisation.

There will be targets to meet and caseloads to manage. Applicants need to be comfortable working in a target driven environment and will be responsible for the delivery of both individual and team targets and outcomes.

For the job description and person specification please download our application pack.

Benefits:
We can offer a supportive culture within a charity setting and employment benefits (subject to eligibility), include:
* 25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year
* Long term service leave – up to 5 days
* Healthcare plan (including Employee Assistance Programme)
* Death in service benefit (2 x annual salary)
* Peer to peer support scheme
* Cycle to work scheme
* Auto enrolment pension scheme – 4% employer contributions

Contract:
Permanent

Deadline for applications:
Wednesday 13th October 2021 at 9.00am

To apply:
1. Download the Application Pack
2. Return completed applications to: recruitment@citizensadviceplymouth.org.uk by the closing date/time.
3. Please note we do not accept CVs or letters of interest.

The employer for this post is Citizens Advice Plymouth, responsible to the Heads of Utilities.

Inclusivity:
We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment. Please let us know if you need us to adapt our application process so there are no barriers for you to apply. If you are offered an interview, we will send you the interview questions 24 hours in advance. We will also meet any reasonable adjustment requests.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds but we particularly welcome applications from candidates who are disabled, or people from Black, Asian and minority ethnic backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates. We wish to make a positive commitment to employ people with disabilities and people from Black, Asian and minority ethnic backgrounds and those who are LGBTQ+. We guarantee to interview all candidates who have these protected characteristics if they also meet the minimum essential criteria set out in the person specification.

Workbase:
The employer for this post is Citizens Advice Plymouth.
Remote working – home based with attendance at the office as and when required.

Lead Administrator

ROLE: Lead Administrator

SALARY: £20,000

HOURS: 37.5 hours a week

CONTRACT TYPE: Fixed term: 18 months (with potential to extend)

OPERATIONAL AREA: Devon & Cornwall

LOCATION: South East Cornwall

REF:  LADC21

 

Can you shine a light on the right way forward for young adults in your area?

It is an exciting time to join us, working as part of a rapidly expanding youth, employment, and training services team.

The Lead Administrator works as part of the Devon & Cornwall team taking the lead and managing varied administration functions and financial data collection, predominately of the Empowering Enterprise Project, funded through the European Social Fund and National Lottery Community Fund. With some additional administration on other contracts across Plymouth and South East Cornwall, although the role is based in Plymouth.

The Lead Administrator will be responsible for providing continuous admin and financial support for our Projects, undertaking a variety of tasks, collating data, organising diaries, petty cash reconciliation, ordering and managing invoices, producing detailed financial reporting documentation, completing financial claims and ad-hoc tasks to support the project.

The Lead Administrator will also take responsibility for supporting our Project Administrator, to ensure tasks are completed to deadlines.

In return we offer:

·         25 days per annum plus English Bank Holidays

·         A contributory pension scheme

·         Scope to continuing development of your professional skills

·         Comprehensive Employee Assistance Programme

If you wish to discuss the role, please contact: James Baggley – Delivery Manager

Email: James.baggley@groundwork.org.uk Phone: 07715631767

A job application pack can be downloaded below. Please send to Laura Dyke on laura.dyke@groundwork.org.uk.

Closing Date: 6th October 2021

Interview Date:  w/c 11th October 2021

Groundwork South is committed to safeguarding and promoting the welfare of children and adults at risk.  Inline with our Safer Recruitment & Selection Policy and Procedure, successful applicants are subject to references and an enhanced with barred lists disclosure check where applicable to their role.

CVs will not be accepted. No agencies please. Only shortlisted candidates will be contacted. Please note that we reserve the right to close applications early in the event of a large response.

We are committed to the employment and career development of disabled people. To demonstrate our commitment we have been awarded the Disability Confident Scheme Symbol, which is awarded by the Employment Service. We guarantee an interview to anyone with a disability whose application meets the essential criteria for the post. If you consider yourself to have a disability and would like to apply under the Guaranteed Interview Scheme please complete the Guaranteed Interview Scheme form listed and submit this with your application.

Groundwork South is an equal opportunity employer and values diversity. We welcome applications from suitably skilled candidates regardless of ethnicity, gender, disability, sexuality, religion or age. A copy of our Equality and Diversity policy may also be made available to candidates on request.

Manager – Utilities Department

Starting salary:
£23,888.25 per annum

Salary scale:
£23,888.25 to £28,438.39 per annum

Hours:
37 (full time)

About us:
Citizens Advice Plymouth is a medium-size charity which is part of the Citizens Advice national network of over 200 organisations delivering advice and information across England and Wales. Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes.

Context of the role:
Do you enjoy managing people? Can you ensure they do the very best job possible to help them to deliver advice to people who need us?

To support the continued growth on our national utility contracts, we are looking for a proactive, enthusiastic and passionate team manager. You will be managing advisers and caseworkers, ensuring that we continue to drive consistency and give an award-winning service to our clients.

You will be working within Citizens Advice Plymouth aims and principles and Ofgem’s Warm Home Discount industry initiative, supporting your team to provide debt advice, income maximisation and energy efficiency advice.

You will build strong relationships with stakeholders and develop different partnerships to ensure that all key performance indicators are exceeded.

You will need to have previous experience of coaching a team in a fast-paced target driven environment. You will not be afraid to tackle difficult situations head on and you will embrace change and lead by example.

You will need to be digitally engaged and have a great eye for detail ensuring that you support the team to hit the full scheme targets as agreed by Ofgem.

For the job description and person specification please download our application pack.

Benefits:
We can offer a supportive culture within a charity setting and employment benefits (subject to eligibility), include:
* 25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year
* Long term service leave – up to 5 days
* Healthcare plan (including Employee Assistance Programme)
* Death in service benefit (2 x annual salary)
* Peer to peer support scheme
* Cycle to work scheme
* Auto enrolment pension scheme – 4% employer contributions

Contract:
Fixed term contract to 31st March 2022

Deadline for applications:
Monday 4th October 2021 at 9.00am

To apply:
1. Download the Application Pack
2. Return completed applications to: recruitment@citizensadviceplymouth.org.uk by the closing date/time.

The employer for this post is Citizens Advice Plymouth, responsible to the Heads of Utilities.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment. Please let us know if you need us to adapt our application process so there are no barriers for you to apply. If you are offered an interview, we will send you the interview questions 24 hours in advance. We will also meet any reasonable adjustment requests.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds but we particularly welcome applications from candidates who are disabled, or people from Black, Asian and minority ethnic backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ and non-binary candidates. We wish to make a positive commitment to employ people with disabilities and people from Black, Asian and minority ethnic backgrounds and LGBTQ+. We guarantee to interview all candidates who have these protected characteristics if they also meet the minimum essential criteria set out in the person specification.

Please note we do not accept CVs or letters of interest.

Workbase:
The employer for this post is Citizens Advice Plymouth

Our office is based at Cobourg House, Mayflower Street, Plymouth, but please note we are currently working from home due to the pandemic for the foreseeable future. Whether you work remotely or in the office after the pandemic will be confirmed in the future, but you will be expected to be able to get to Plymouth at short notice.

Employability Tutor

Hours:             40 hours per week; occasional evening / weekend work may be required

Salary:             £19,000 plus benefits

Contract:        full-time and is offered on a 12-month fixed-term contract, with the possibility of extending subject to funding

Reports to:      Employment Manager

Area:               Plymouth, South and East Cornwall

Start Date:      October / November 2021

 

Closing date for applications: Monday 20th September 2021 5pm

 

Role Description:

Argyle Community Trust are looking for an individual who would enjoy helping others to achieve, experience success and fulfil their potential.  The post holder should have an understanding of the obstacles and challenges that some people face in gaining employment and know how to motivate, build confidence and raise self-esteem.  The ability to engage with and relate to people who have experienced difficulties in gaining employment is crucial alongside experience of delivering employability skills.

 

The position will be based across multiple delivery sites within Plymouth and Southeast Cornwall, with some of the administrative role completed in the offices at one of our delivery hubs. The role of Employability Tutor will be to deliver vocational qualifications and a work-readiness programme for a range of adults with varying needs and backgrounds. The Employability Tutor will be responsible for a variety of 12-week employability and mentoring programmes as well as contributing to our Traineeship courses; we have centres in Looe, Liskeard, Callington, St Austell & Plymouth.

 

The Employability Tutor will join the Education and Employment Team and be responsible for recruiting, teaching and supporting local people to learn new skills and gain accredited qualifications. They will also deliver a bespoke mentoring programme that meets the needs of each individual. The role involves working with learners in a group and/or one-to-one, delivering all aspects of the qualifications in a variety of subjects and levels. Reporting to the Employment Manager, the post holder will inspire and ensure that every person who undertakes an educational journey with the Trust has the opportunity to achieve.

 

The post is funded by European Social Fund, the successful candidate will be responsible for working against project-specific milestones and achieving funder-agreed KPIs. There are also a number of data capture, planning and reporting tasks to undertake, supported by the Employment Manager.

The candidate must understand the importance of monitoring and evaluating impact and be confident in ICT and data entry.

 

As a registered charity, the Community Trust works in close conjunction with Plymouth Argyle Football Club and with many people across several sectors where sport has proven to be the ideal tool for creating lasting education and engagement with individuals.

 

Argyle Community Trust is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Argyle Community Trust is committed to safeguarding and promoting the welfare of all participants on our programmes and promotes robust policies to ensure that our staff and volunteers adhere to safe practices. The successful candidate will be subject to undertaking enhanced DBS checks prior to employment.

 

If you can meet the specifications and would like to become part of the Argyle Community Trust team, please complete our online application form https://forms.gle/Lr5x7kHHEndy7jAL6

In your covering letter you should draw on relevant aspects of your experience, including paid employment and voluntary work or training to demonstrate how your skills, experience and personal qualities match the requirements of this job specification. If you would like further information or wish to discuss the post please contact Actrecruitment@pafc.co.uk

For further information about the work of Argyle Community Trust and our strategic aims visit https://argylecommunitytrust.co.uk/about-us/

 

Key Duties will include:

Delivery

●       Plan and deliver interesting and engaging sessions.

●       Support learners in completing portfolios of work which enable successful completion of qualifications and the overall course.

●       Teach groups and individual learners from a range of backgrounds and abilities, including those from SEND and BAME backgrounds.

●       Mark work, giving appropriate feedback and maintaining records of learners’ progress and development.

●       To record all learner evidence in line with Trust and awarding body requirements, including ESF templates and reporting expectations.

●       Ensure all learners progress in a timely manner through their qualifications adhering to schemes of work.

●       Carrying out a mentoring role as a personal tutor to learners.

●       Plan additional support for learners as necessary through a range of one-to-one reviews.

●       Have the knowledge and ability to support learners once they have completed their programme, to progress into employment/education for a period of time.

●       Represent the Community Trust at recruitment events, taster days, open days and outreach careers or education promotional events to support and achieve pre-agreed KPIs.

●       Interview potential learners and conduct diagnostic assessments as necessary.

●       Manage learner engagement according to ACT Code of Conduct and apply appropriate and effective measures in cases of unacceptable conduct.

 

Quality

●       Attend team meetings to monitor, review and evaluate relevant courses, including project-specific reviews as outlined in programme milestones.

●       Liaise with colleagues, Line Manager and other educational professionals.

●       Support the health and safety vetting process to ensure the safety and compliance of work placement opportunities.

●       Participate in regular teaching observations and participate in in-service training as part of continuing professional development (CPD)

●       To fully understand the standards for each qualification.

●       Regular communication with ACT staff from other remits in terms of learner progress and increased opportunity.

●       Liaise with funding partners and recruitment referral routes to update regularly on progress and attendance.

Administration

●       Promotion and marketing of courses to achieve pre-agreed KPI’s

●       Meet all course and general administration requirements such as, but not limited to;

o   Management and reporting of student attendance and behaviour

o   Learner reports in line with funder requirements

o   Ensure all Health & Safety checks are completed

o   General course administration

o   Complete all ESF learner registration and tracker templates required.

 

Health and well-being Coaching

●       Ensure the syllabus and health and well-being programme is adopted and delivered in relation to the learners enrolled.

●       Be responsible for management of session planning and delivery, ensuring each opportunity is inclusive to all abilities.

●       Undertake thorough risk assessments on all activities provided to learners and deliver programmes in accordance with ACT Health and Safety policies and procedures.

 

Recruitment and Retention

●       Be responsible for recruitment of new cohorts ensuring the minimum baseline of learners are recruited on a quarterly basis through a strategic recruitment process.

●       Ensure all learners are retained until the end of each learning course.

●       Liaise with external stakeholders inclusive of Job Centre Plus and Careers South West to support the recruitment of learners and on-going communications in relation to individual progress, engagement and attainment.

Other

●       Knowledge and understanding of safeguarding principles and procedures and a commitment to delivering safe practice in accordance with ACT Safeguarding policies and procedures.

Aware of national safeguarding policies (Prevent) and an appreciation of the role’s importance in signposting concerns to relevant bodies.

Administrator

Salary scale:
Starting salary £17,427.41, rising to £18,278 on completion of successful probation period.

Hours:
We are recruiting for one full-time and one part-time position.
* Full time: 37 hours per week, Mon to Thu 9.00am to 5.00pm and Friday 9.00am to 4.30pm
* Part time: 18.5 hours per week, Mon to Tue 9.00am to 5.00pm and Wednesday 9.00am to 12.30pm

About us:
Citizens Advice Plymouth is a medium-size charity which is part of the Citizens Advice national network of over 200 organisations that delivers advice and information across England and Wales. Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment.

About the role:
We are pleased to be recruiting for two administrators to join our BULB Energy & OVO Energy projects. These exciting projects are part of the award-winning Utilities Department at Citizens Advice Plymouth.

The projects have been set up under the Warm Home Discount Industry Obligation and support members to review their household budget and to also maximise their income ensuring that they are in a sustainable position and able to pay future energy bills.

As an administrator you will be the first point of contact for our clients; you will capture all system data and be responsible for collecting evidence for the energy funds. The administrator’s role within the team provides important support to help the team hit the write off target.

Day to day tasks may include:
* Being a welcoming and efficient point of contact for agencies and customers
* Maintaining accurate case records & statistical information to ensure targets are being met.
* Assessing energy fund application checks to check information provided;
* Assessing energy fund applications for assistance using the appropriate toolkit and make referrals where applicable;
* Providing administrative support for the team.

This role would suit someone who enjoys both people contact and administration work. We are looking for someone with excellent communication skills, and the ability to deal confidently and sensitively with clients. The successful candidate will need great attention to detail, and have a good knowledge of Microsoft packages including, Outlook Word, Excel, Google Docs and Microsoft Teams.

For the job description and person specification please download our application pack.

Training
All successful candidates will complete our tailored induction programme, and training will be delivered remotely via video call training sessions, e-learning modules and support from our Learning & Development Team.

Contract:
Permanent

What we can offer you:
Benefits (subject to eligibility), include:
* 25 days annual leave plus bank holidays and an additional 2.5 days to be taken between Christmas & New Year (pro rata) * Long term service leave – up to an additional 5 days (pro rata) * 4% employer contributions to employer’s pension scheme * Healthcare plan (including Employee Assistance Programme) * Death in service cover (up to 2 x salary) * Cycle to work scheme * Peer to peer support scheme

Work base:
The employer for this post is Citizens Advice Plymouth, based at Cobourg House, Mayflower Street, Plymouth, PL1 1QX.
We are currently working remotely from home, whether you work in the office or remotely after will be confirmed in the future.

Deadline for applications:
Monday 27th September 2021 at 9.00am

Interview date:
To be confirmed
It is likely that interviews will take place via video call.

To apply:
1. Download the Job Description and Application Form here
2. Return completed applications to recruitment@citizensadviceplymouth.org.uk by the closing date/time.

Please note we do not accept CVs or letters of interest. Please refer to our person specification to demonstrate how your experience, skills and knowledge meet the requirements of the role.

Inclusivity:       
Please let us know if you need us to adapt our application process so there are no barriers for you to apply.

If you’re offered an interview, we’ll send you the interview questions 24 hours in advance. We will also meet any reasonable adjustment requests.

We welcome applications from all backgrounds, but we particularly welcome applications from candidates who are disabled, or people from Black, Asian and minority ethnic backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGB+ and trans and non-binary candidates.

We wish to make a positive commitment to employ people with disabilities and people from Black, Asian and minority ethnic backgrounds and we guarantee to interview all candidates who meet this criteria if they also meet the minimum essential criteria set out in the person specification. Please see the guidance notes for more details on how to demonstrate that you meet the essential criteria.

CASSPLUS Co-ordinator – Plymouth Magistrates’ Court

CASSPLUS Co-ordinator – Plymouth Magistrates’ Court

Salary £22,815 – 24,531

We are an independent, local charity which operates from Magistrates Courts in Devon and Cornwall. We work mainly, though not exclusively, with offenders and their families and help to provide coordinated signposting to local specialist services. We are delighted to offer this full time (37.5 hrs p/wk) opportunity at our Plymouth service.

The role will include;

· Delivery of services from court settings

· Management and development of volunteers

· Working with clients

· Networking with partner organisations

This requires;

· Flexibility and commitment

· Genuine interest in the client group and support organisations

· Excellent interpersonal skills

· Understanding of the values of the charitable sector.

The successful candidate will be required to complete an enhanced DBS check as they will be working with vulnerable adults.

Please submit all enquiries, requests for application forms and details of job description, via e-mail to: admin@cassplus.org

All applications must be received by midnight on Sun 26th Sept. Shortlisted applicants will be called to interview on Thurs 30rd Sept.