Job type: Full Time

Posted: 14/11/2023 15:16 Salary: £10.90-£13.02 per hour, depending on level Location: Theatre Royal Plymouth, Royal Parade Level: Non-Managerial	Deadline: 07/12/2023 09:00 Hours: 40 hours per week Benefits: 28 days holiday per year (inclusive of bank holidays), Company Pension Scheme and great ticket offers! Job Type: CONTRACTED NO FIXED HOURS
Maker (Levels 1-3) Reports to:  Construction Supervisor Salary:        £10.90 per hour (Maker 1), £12.04 per hour (Maker 2), £13.02 per hour (Maker 3) Contract:     Permanent, 40 hours per week Benefits:      28 days holiday per year (inclusive of bank holidays), Company Pension Scheme and great ticket offers! Do you want to be part of a construction team that build amazing and unique theatre sets which are viewed and admired by thousands of people worldwide?  Think you have the talent and skills to produce first class scenery? Then join our team at TR2. TR2 Production and Learning Centre is the Theatre Royal Plymouth’s purpose-built workshop facility based in Plymouth. We build scenery that is played on stages worldwide.  We also make unique structures for arts and exhibition installations. This amazing creative output is achieved by our talented team of makers.  Construction is predominantly steel fabrication and carpentry, producing large scenic constructions such as 15m by 10m arches and two storey buildings.  We also have our own CNC router that is used to produce formers and floors.  We then have a team of scenic artists who finish everything off to perfection.  To join our team, you will need to enjoy learning new skills and continually want to develop them.  You will also love problem solving as no two sets will be the same, and working to short deadlines. Collaboration is what makes it all happen and along with the team of Makers and Scenic Artists, you will be working with Managers and Draughtspersons too. Our Makers are awarded pay grades (from 1-4) The grade is determined by the level of skill and competency a person has.  Skill mapping and progression is done through a skills competency matrix, please read this chart if you are interested in applying. We are recruiting for people to work at our level 1,2 & 3 Maker positions and these correspond to the upper and lower rate of pay advertised.  We would also be willing to consider someone for a Maker 4 position so long as they can demonstrate experience of working in both steel and wood across a broad range of scenic construction techniques along with experience of working in a scenery workshop. You will need to have a flexible pro-active approach to working hours and overtime. Normal working weeks are 8 hours a day 8:30am to 5pm, 40 hours per week.  Working times for casual staff can vary. Inclusion and Diversity We are committed to cultivating a culture of inclusion at TRP with a workforce, participants and audiences that reflect the diversity of the communities we serve. The collective power of each team member’s life experiences, knowledge, innovation, self-expression, and talent creates the very best environment for us to achieve our ambitions and lead the sector. In recruiting for our team, we recognise the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs. How to Apply We are happy to receive either a TRP application, CV and a Covering Letter in application or a video application (3 minutes Max). If you are submitting a video application, please send to @recruitment.  Please also send any photos or portfolios to support your application to the same email address. Closing date for applications: Thursday 7 December art 09:00 Interview Date: Week commencing Monday 11 December. We will be running two open day sessions at TR2 where you can come and meet the team, have a tour of the workshop, and ask any questions you may have about the role.  The dates for these sessions are as follows- Friday 24 November 16:00-17:00 & Monday 27 November 16:00-17:00.  Please email us @recruitment to confirm which date you would like to attend. The Role Here is an overview of what you would be doing: Creation of sets, scenic items and props in wood, metal and other media to agreed designs and budgets. To accurately work to drawings, designs and models to agreed budgets and deadlines for TRP productions and commercial build contracts. Moving and assembly of scenic items as directed. To work quickly, efficiently, responsibly and collaboratively in your team to deliver the project build as per specification, on budget and to required deadlines. To represent TRP when working on builds and projects at other locations and venues and to carry out such duties as required at these venues in line with expectations and the values of TRP. Ensure good housekeeping of the workshop areas, including adequate clean-up periods and the effective storage of tools, materials and scenery. To load and unload scenic items, equipment and materials in a safe and efficient manner. Ensure appropriate hand and machine tools are deployed to create scenic items, sets and props. To undertake training as and when required and progress your skills competency in line with the mapped development plan of the workshop roles. Ensure a safe working environment and production method is maintained at all times with particular regard to the health, safety and welfare of customers, visitors, staff and yourself. To maintain high standards of quality in all areas of work in line with the expectations of TRP. To fill in and sign an accurate record of hours worked and materials used. Contribution of proposals for the improvement of the workshop department and its processes. To contribute to excellent communication between departments and teams. Support and promote all company policy, with particular attention to Equality & Diversity, Customer Care, Health & Safety and Data Protection. Any other reasonable duties as may be requested from time to time. Skills and Competency The expected standard for this role is set out in the Skills Competency Map.  This document will also act as an evaluation tool and training plan.  You can view the Skills Competency Map by clicking on the following link – Skills Competency Map The Person Our Values are at the heart of everything we say and do and our people demonstrate these values in every aspect of their work.  To be successful in this role, you should be able to demonstrate the following behaviours. Quality: Taking pride in achieving excellence.  We take responsibility for and pride in what we do, recognising each other’s good work.  We set consistently high expectations and ensure that everyone has the skills to achieve excellence. Collaboration: Valuing each other in the way we work, communicate and spend time together:  We communicate regularly with each other, listening and understanding people’s needs.  We value and respect the relationships we have with colleagues and partners and we celebrate shared successes. Is accountable for own work ensuring it meets expectations and agreed standards Shows energy and enthusiasm in achieving personal and team objectives Proudly demonstrates consistent evidence of achievements Pro-actively seeks out information, support and feedback to carry out role to highest possible standard Understands and delivers in line with relevant legislation, policies, procedures and instructions Works with colleagues to deliver the highest possible standards Enjoys exceeding expectations of customers and colleagues Suggests ideas to improve standards and ways of working Identifies problems and suggests solutions or escalates where necessary Actively engages with training and development to improve knowledge and skills Is friendly and welcoming Actively seeks, encourages and acts upon feedback Proactively seeks information to do their job well Talks enthusiastically about TRP’s wider programme and work Actively listens and confirms understanding with managers and other colleagues Proactively seeks information about TRP’s wider programme and work Contributes to own department’s achievement of objectives Works effectively with others Draws on strengths of others, asking for help and support where needed Involves others in discussions about their work Invites and appreciates contributions from others Celebrates achievement and shares the success of others Anticipates needs of others and responds accordingly Offers support, encouragement and advice to others Shows consideration for colleagues’ welfare Creativity: Being imaginative in everything we do:  We use our knowledge, experience and judgement to explore doing things differently.  We aim to empower everyone in the organisation to adopt a flexible, open-minded and imaginative approach. Diversity: Embracing the diversity among our people and community:  We embrace and value difference and individuality treating everyone as equally important.  Together we are stronger and more effective. Listens to information and asks questions to improve knowledge Is open to new ideas and ways of working rather than doing things the way they have always been done Shares ideas and makes suggestions about different ways of working Thinks about different options when solving a problem Makes decisions appropriate to role without asking for permission Adopts a flexible approach to their work taking the circumstances of others into account Openly shares knowledge with colleagues to help come up with ideas about ways of working Pro-actively seeks views of customers and suggests improvements to managers based on feedback Willingly contributes ideas to team discussions Adapts approach to provide customer with an experience tailored to the purpose of their visit Demonstrable experience of successfully communicating with a wide variety of colleagues. Experience of working closely with people of differing skill levels. A professional attitude with ability to be tactful and diplomatic. Confidently welcomes and embraces people from all areas of the community/backgrounds Seeks to understand others and respects views and opinions Treats people fairly Values and recognises contributions of all team members Adapts communication to suit individual needs and listens with empathy

Salary Scale: £24,400.91 – £26,437.12 – £29,521.46 per annum
Hours: 37 hours per week
Contract: Permanent
Holiday: 25 days annual leave + 2.5 days at Christmas + bank holidays + long term service leave accrual

 

About the role:
Would you like to be part of a team that supports people in finding solutions to their money problems and making a difference daily?

 

We have recently secured significant funding from the Money and Pensions Service to provide an England-wide phone and digital debt advice service for at least the next 3 years. The service is free to clients struggling with debts and will offer a full range of support from information and referrals, through to advice and casework helping clients find a way forward with their debts.

 

As households struggle with the cost-of-living crisis this new service will be essential and will deliver impactful outcomes making a tangible difference to people’s lives.

 

We’ll be delivering this service in collaboration across 8 local Citizens Advice and we’ll be working together, helping almost 200,000 people a year.

 

In this role, no client is the same and we work with different people in a variety of ways to help them find a way forward in difficult and challenging times. You will be supporting clients on the phone and through email and webchat, giving advice, signposting to other organisations, and helping them to access self-help tools.

 

You will be exploring people’s situations and providing strategies for their debt issues, as well as following up and giving practical support where appropriate. It can sometimes be a challenging role, but you will be provided with accredited training for advice and casework.

 

This role is based in our Plymouth City Centre office.  We are happy to discuss part-time and flexible working arrangements with prospective applicants.

 

Who we are looking for:
You will enjoy working with people, and you will be comfortable speaking on the phone and enjoy speaking to people of all backgrounds in a clear, non-judgemental and empathetic way. You’ll enjoy working in a busy, motivated and supportive team to work efficiently and help as many clients as we can. You will need to be able to manage a caseload by having excellent organisational skills and the ability to prioritise your workload based on client needs.

 

You will be able to competently use a range of Office 365 programs and keep databases up to date accurately. You will need to be confident with using a range of different software to contact clients and record detailed client notes evidencing the advice you provided.

 

You will be comfortable speaking on the phone, have good telephone skills, and enjoy speaking to people of all backgrounds in a clear, non-judgemental and empathetic way.

 

You will need to be experienced in advising people and finding solutions to problems. The ideal candidate will have some debt advice knowledge as this is a caseworker role but any type of advice or support background is suitable as full training will be provided.

 

We value diversity, promote equality and challenge discrimination.  We encourage and welcome applications from suitably skilled candidates from all backgrounds.  We particularly welcome applications from candidates who are disabled, or people from Black, Asian and other racially minoritised backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates.

 

Workbase:
This role will be based full-time in the office at Cobourg House, 32 Mayflower Street, Plymouth.

 

Hours:
37 hours per week. The service will include out of hours provision for clients and operates shifts covering the hours of 9am – 8pm Monday to Friday, and Saturday 9.30am to 1pm.

 

Closing date:
Tuesday 9th January 2024 at 9am

Please note:
We will review applications as they are received.
We reserve the right to close recruitment early or withdraw an advertised post at any time.
We are not accepting CV applications for this role.

 

To apply for this vacancy:
1. For further information please download our application pack here

2. Completed applications should be returned to recruitment@citizensadviceplymouth.org.uk

3. Please let us know if you need us to adapt our application process so there are no barriers for you to apply.

Fixed term until the 31st March 2027. 

Full Time 37 hours per week   

Salary:  £33,024 with potential future progression to £36,648

Location: Geographic focus supporting groups in South & West (Hybrid working with Plymouth base).

We are seeking an exceptional, dynamic individual with welfare/safeguarding experience to join Active Devon and help make sure the movement is a positive experience for people of all backgrounds. 

About us… 
Active Devon is a community focussed, not for profit organisation with a vision of everyone in Devon active for life. We know the benefits of being active are life-changing, helping to reduce inequalities and delivering huge value in our communities. We hope that you will want to join us in making movement a positive part of people’s lives, whatever their background.

What you’ll be doing…
This Welfare Manager role is a brand new one. It is part of a new national network of Sport Welfare roles being created to support National Governing Bodies (NGBs) and their local clubs to promote good practice and safe sport for children, young people and adults.

The role will identify development needs and provide support to local clubs and NGBs, both collectively and individually where necessary. It will also develop and strengthen relationships between key stakeholders, operating within both sport and statutory/non-sport safeguarding contexts. The role does not have formal case management responsibilities but will support the effective reporting and referral of safeguarding cases and may support resolution of lower level concerns.

What experience you’ll need…
The successful candidate will demonstrate a strong fit with Active Devon’s values and combine a passion for the role of physical activity and movement with proven experience in a welfare and/or safeguarding role. This could be within a sport safeguarding context but we also welcome applications from those with professional experience in a statutory or non-sport safeguarding role who are looking to apply their skills in a different context.

This is a fantastic opportunity for people with excellent relationship building skills and a passion for helping people. These will be allied with proven project planning and implementation skills. The role would suit ambitious, values driven professionals looking to take their success and personal growth to the next level and join a highly regarded community focussed organisation. It also provides a unique opportunity to shape new local approaches during the foundational period of the new network.

What you’ll get in return… 
As well as the opportunity to work as part of an energetic and vibrant team, the successful candidate will benefit from:

• Generous salary with defined benefits (career average) pension scheme
• Flexible working scheme
• 26 days annual leave entitlement (pro rata)
• Various active workplace initiatives

How to apply….
Applicants must submit a completed application by midnight on 5th December 2023.

Selection interviews: w/c 11th December TBC

Further job details….
The full job specification is available by clicking Apply Now or by calling 01392 925150.

Active Devon will consider all candidates with appropriate skills and competencies, from all sections of the community.

Active Devon is hosted by Devon County Council through which you would be employed.

This role will require the post holder to undergo a DBS criminal records check.

To discuss the role, Active Devon or its work, please contact Hannah Worth on 07870 573068 hannah.worth@activedevon.org or Matt Evans on 07973 511001 matt.evans@activedevon.org

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
• Happy to Talk Flexible Working – The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
• For more information about Working for Devon please visit our Working for Devon page.

Salary Scale: £20,971.60 – £22,104.07 – ​£23,226.91 per annum
Hours: 37 hours per week.
Contract: Permanent
Holiday: 25 days annual leave + 2.5 days at Christmas + bank holidays + long term service leave accrual

 

About the role:
Citizens Advice Plymouth and Improving Lives Plymouth are working together in a joint contract with Plymouth City Council to provide a joined-up quality information and advice service across Plymouth, known as Advice Plymouth. The service provides Telephone, Drop in and Casework support. As part of the delivery of Advice Plymouth, a team of Assessors provide a range of support needed by people with a local focus.

The Gateway Team are the first point of contact for members of the public contacting Citizens Advice Plymouth. The public can contact us for advice by telephone, digital or face to face options. An Assessor is there to establish what the client need is and plays a vital role in the client experience.

An Assessor must ensure that all relevant information is collected efficiently and accurately. We aim to progress the client’s enquiry as far as we possibly can on the initial contact and minimise the amount of contacts they need with us. This is achieved by completing in depth exploration and providing tailored information or advice based on the complexity of the issue and clients capability. This includes debt assessments and benefit checks. We aim to meet as much of our demand as we can through our telephone, email and webchat services both locally and nationally along with locally at our information centre where clients are supported face to face.

The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis.

We anticipate this role to start week commencing 16th January 2024, with interviews to be confirmed once we have completed shortlisting.

About you:
The successful candidates will need excellent customer service and IT skills in face to face, digital and telephone based environments and be confident in assessing complex issues and working with people facing various challenges through those three contact channels in order to meet the needs and demand of the service through our on-site information centre, telephone and digital services.

You will have the ability to manage and support others during times of crisis, be resilient and able to manage difficult and emotional conversations well. Good communication skills, both written and verbal, are essential, as is the ability to effectively communicate with our clients with a non-judgmental approach.

You will be able to competently use a range of Office 365 programs and keep case recording systems up to date accurately while still communicating with your client accessing the service. You will also have excellent organisational skills to be able to prioritise your workload well to achieve performance-related objectives.

A willingness to attend training and be able work as part of a team, ensuring boundaries and confidentiality are always maintained. You should enjoy working as part of a busy, motivated and supportive team and be able to adapt well to changing priorities.   You will be flexible to support the service where needed at short notice to cover absence.

Knowledge of the enquiry areas we advise on or awareness of local and national organisations that can help people with issues relating to those enquiry areas would be a bonus.

We value diversity, promote equality and challenge discrimination.  We encourage and welcome applications from suitably skilled candidates from all backgrounds.  We particularly welcome applications from candidates who are disabled, or people from Black, Asian and other racially minoritised backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates.

Work Base:
This role will be office based at Cobourg House, 32 Mayflower Street, Plymouth.

To apply for this vacancy:
1. For further information please download our application pack here (from our website)

2. Completed applications should be returned to recruitment@citizensadviceplymouth.org.uk by 9am on 4th December 2023 .

3. Please let us know if you need us to adapt our application process so there are no barriers for you to apply.

Salary Scale: £29,521.46 – £30,496.71 – £31,473.31 per annum
Hours: 37 hours per week.
Contract: Permanent
Holiday: 25 days annual leave + 2.5 days at Christmas + bank holidays + long term service leave accrual

 

About the role:
Would you like to develop the support for our volunteers to provide essential services for the people of Plymouth? At Citizens Advice Plymouth, we depend on our volunteers to support the delivery of our face-to-face and telephone information, advice, guidance, advocacy, and preventative education to the clients who need us. No client is the same and we work with different people in a variety of ways to help them find a way forward in difficult and challenging times.

This is a varied operational role, but there is also the opportunity to get involved in the volunteer strategy. Most of your time will be working on volunteer recruitment, retention, and engagement, making sure our volunteers have the training and equipment they need, encouraging a positive and inclusive working environment, and coaching and supporting them to carry out their roles. You will also champion the role of volunteers in the organisation, produce reports to demonstrate their impact, and work with the Senior Operations Managers to forecast volunteer numbers.

There is the opportunity for partnerships and stakeholder work, maintaining existing external relationships and developing new links to increase our recruitment sources and diversity of the volunteer team. You will also work with teams across Citizens Advice Plymouth, including the managers of our projects, the HR department and the IT and Facilities department.

Who we are looking for:
We’re looking for someone who’s passionate, positive, resilient, organised and wants to play a key role in helping us deliver our vital work across Plymouth through the development and support of our volunteers.

You may already have experience of volunteering or the charity sector and be looking to develop your career further. You may be working with volunteers currently, or have experience in management, training, or coaching, but want to use your skills in a different way.

You will be a positive leader with a passion for coaching and developing people and experience of supporting people in a professional environment. You’ll understand and be able to apply people management policies and make decisions for the wellbeing of your team.

You will form part of the management and support framework for all of the volunteers within the organisation, ensuring that we continue to develop our volunteer offering, and drive consistency in our client service.

You will be working within Citizens Advice Plymouth’s aims and principles and our regulated industry initiative. You will work closely with managers, the Learning and Development team and the IT and Facilities teams to ensure that volunteers are trained, supported, and have the tools and resources to carry out their roles.

You’ll be resilient and emotionally intelligent, able to manage difficult conversations well and not be afraid to tackle difficult situations head on, including dealing with safeguarding and suicidal conversations with our clients. You’ll embrace change and be open and transparent in all you do. You actively listen and take the necessary steps to provide equitable support for wellbeing.

You will be an excellent communicator – able to communicate assertively but calmly and compassionately, speak confidently to people at all levels of the organisation, hold discussions to ensure transparency, consistency and understanding, and write clearly and concisely, avoiding the use of jargon where possible.

You will have an excellent understanding of equality, diversity, inclusion, and work to promote and enhance this through our organisation. You won’t be afraid to challenge volunteers, staff, managers or leaders to help us remain legal, ethical and credible and make sure we are being as equitable as possible in our people decisions.

Excellent IT skills are essential, and you should enjoy working as part of a busy, motivated and supportive team and be able to adapt well to changing priorities.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We particularly welcome applications from candidates who are disabled, or people from Black, Asian and other racially minoritised backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates.

Workbase:
This role is based full-time in our Plymouth City Centre office. We are an approachable and supportive team, working in a rewarding environment and aim to provide the best possible service to people across the City of Plymouth and beyond.

Hours:
The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis.

Start Date:
We anticipate this role to start in January 2024, with interviews in mid-December 2023.

Closing Date:
13th December 2023 at 09:00

Please note:
We will review applications as they are received.
We reserve the right to close recruitment early or withdraw an advertised post at any time.
We are not accepting CV applications for this role.

To apply for this vacancy:

1. For further information please download our application pack here

2. Completed applications should be returned to recruitment@citizensadviceplymouth.org.uk

3. Please let us know if you need us to adapt our application process so there are no barriers for you to apply.

Location: Plymouth
Offices: Manadon Sports Hub, 121 St Peter’s Road, PL5 3JG
Central Park Hub, 16 Mayflower Dr, PL2 3DG
Salary: £23,000 per annum
Contract: Full Time Permanent
Hours: 40 hours per week
Reports to: Facilities Operations Manager

Closing Date: Friday 8th December 2023, 5pm

Argyle Community Trust is looking to appoint an energetic and proactive individual to take on shift supervisory responsibility of our community facilities. This individual will also lead on the development and delivery of our sports and community programme.

As Duty Supervisor, you will be responsible for coordinating the day-to-day operation of our community facilities. You will supervise and motivate a team of staff, ensuring that daily tasks are delegated and completed, the facilities are safe and fit for purpose, and our customers are the centre of attention.

You will be passionate about developing and delivering a suite of activities and programmes which serve community needs. You will listen to and learn from our users, developing community events that bring people together, increase levels of physical activity, and enhance the health and wellbeing of local people. Ultimately, you will take pride in delivering high-quality initiatives that can have a positive impact on the communities that we serve.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Sick pay allowances, maternity and paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression.

About the role:

The role is home-based within Devon and Cornwall and is therefore is open to applicants who both live in this area and have access to an appropriately confidential space in which to work.  Travel within working hours will be expected across Devon and Cornwall to fulfil the role and travel expenses are paid.  Core service hours are between 9am – 5pm, with the expectation to flex to need where required, managed within flexible working arrangements.

As a Project Lead for the ASB team you will be:

• Managing a small team of ASB caseworkers including performance management, monitoring and support
• Responsible for allocating cases within the team and analysing statistics and data in order to monitor daily caseloads  against resources and look for trends/ pattern of behaviour
• Working with the Operations Manager to ensure delivery of the business plan and associated outcomes
• Responsible for capturing data and information to ensure the work of the team is outcome based and evidenced
• The subject matter expert for ASB within the service
• With key partners, developing mechanisms for identifying and referring those affected by ongoing and persistent ASB  incidents and crimes, including those not engaged in criminal or civil law processes
• Completing DSO training to prioritise the safety of service users and ensure compliance with safeguarding policy
• Leading on delivery of training to local agencies, organisations and bodies to represent the service and increase knowledge and understanding of issues related to the ASB
• Contributing to and attending monitoring meetings with funders/commissioners and providing reporting when required
• Playing a lead role in developing VS’s ASB work at both local and national levels
• When the service requires, holding a small caseload providing high quality support to service users in line with VS policies and operating procedures.

You will need:

• As this role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement
• Experience of managing a team
• An understanding of confidentiality and safe working practice in accordance with safeguarding legislation, General Data Protection Regulation and other legal requirements
• Experience of effective delivery of services in the voluntary or statutory sector including complex case management and maintaining case management records
• The ability to build effective working relationships across internal and external stakeholders and work directly with in statutory, voluntary or multi agency settings
• High personal resilience to manage demands of working with ASB
• Competent IT and administrative skills including the use of Microsoft Office packages
• The ability to engage with vulnerable service users.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.