Negotiable within the salary scale, depending on experience
£22,047.71 to £26,675.22 per annum
37 hours per week
Monday to Thursday 9.00am to 5.00pm and Friday 9.00am to 4.30pm
Citizens Advice Plymouth is a medium sized charity which is part of the Citizens Advice national network of over 200 organisations that delivers advice and information across England and Wales. Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes.
About the role:
We have an exciting opportunity for two Caseworkers to join our energy debt advice team, part of the award-winning Utilities department at Citizens Advice Plymouth.
As a Caseworker you will provide professional person-centred debt support to energy clients who are experiencing difficulty paying their energy bills.
The project has been set up under the Warm Home Discount Industry Initiative and will be supporting the supplier’s customers to reduce their energy debt and the associated impacts. You will provide holistic debt advice, income maximisation and energy efficiency advice at caseworker level via telephone and digital channels in a demanding and fast paced environment, for customers who have been referred to the service by one of our utilities projects or by calling the Citizens Advice helpline. You will also support some of our most vulnerable clients through to resolution.
What you will bring:
You should have the ability to interview clients using sensitive listening and questioning skills to understand the issues and empower clients, whilst maintaining a commitment to the aims and principles of Citizens Advice Plymouth. You will also need to demonstrate that you can fully engage with clients who are vulnerable and distressed.
You will be a highly motivated team player with excellent interpersonal and organisational skills. You will have the ability to understand written and verbal information of some complexity; & have good numeracy skills to compile a client’s financial statement and calculate benefits. To succeed you will also need the ability to record data in a methodical and accurate manner, and effective communication skills for the purposes of negotiation and reporting.
This is a rewarding role helping people, often those who are very vulnerable, to support and advise them on their budgeting, prioritisation and income maximisation.
There will be targets to meet and caseloads to manage. Applicants need to be comfortable working in a target driven environment and will be responsible for the delivery of both individual and team targets and outcomes.
For the job description and person specification please download our application pack.
We can offer a supportive culture within a charity setting and employment benefits (subject to eligibility), include:
* 25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year
* Long term service leave – up to 5 days
* Healthcare plan (including Employee Assistance Programme)
* Death in service benefit (2 x annual salary)
* Peer to peer support scheme
* Cycle to work scheme
* Auto enrolment pension scheme – 4% employer contributions
Deadline for applications:
Wednesday 13th October 2021 at 9.00am
1. Download the Application Pack
2. Return completed applications to: email@example.com by the closing date/time.
3. Please note we do not accept CVs or letters of interest.
The employer for this post is Citizens Advice Plymouth, responsible to the Heads of Utilities.
We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment. Please let us know if you need us to adapt our application process so there are no barriers for you to apply. If you are offered an interview, we will send you the interview questions 24 hours in advance. We will also meet any reasonable adjustment requests.
Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds but we particularly welcome applications from candidates who are disabled, or people from Black, Asian and minority ethnic backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates. We wish to make a positive commitment to employ people with disabilities and people from Black, Asian and minority ethnic backgrounds and those who are LGBTQ+. We guarantee to interview all candidates who have these protected characteristics if they also meet the minimum essential criteria set out in the person specification.
The employer for this post is Citizens Advice Plymouth.
Remote working – home based with attendance at the office as and when required.