Salary scale: £23,150.10 o £28,008.98 per annum
Hours: Full-time, 37 hours per week
Deadline for applications: 14th December 2022 at 9am
About this role:
Would you like to be part of a team that supports people in finding solutions to their money problems and making a difference daily?
In this role, no client is the same and we work with different people in a variety of ways to help them find a way forward in difficult and challenging times.
This role is based full-time in our Plymouth City Centre office, delivering advice face-to-face, over the phone, and through webchat.
You will be exploring people’s situations and providing strategies for their debt issues, as well as following up and giving practical support where appropriate. It can sometimes be a challenging role, but you will be provided with accredited training for advice and casework.
We are an approachable and supportive team, working in a rewarding environment and aim to provide the best possible service to people across the City of Plymouth and beyond.
Who we are looking for:
You will enjoy working with people, and have the ability to communicate verbally with people in a clear, non-judgemental and empathetic way.
You will be able to competently use a range of Office 365 programs and keep databases up to date accurately. You will also have to be able to manage a caseload by having excellent organisational skills and the ability to prioritise your workload based on client needs. You should enjoy working as part of a busy, motivated and supportive team and be able to adapt well to changing priorities.
You will need to be experienced in advising people. The ideal candidate will have some debt advice knowledge as this is a caseworker role but any type of advice background is suitable as full training will be provided.
To apply for this role:
1. Download our application pack from our website:
2. Please let us know if you need us to adapt our application process so there are no barriers for you to apply.
Working at Citizens Advice:
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We particularly welcome applications from candidates who are disabled, or people from Black, Asian and other racially minoritised backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates.
Benefits (subject to eligibility) include:
- 25 days annual leave plus bank holidays & an additional 2.5 days to be taken between Christmas & New Year (pro rata)
- Long term service leave – up to 5 additional days (pro rata)
- Healthcare plan (including Employee Assistance Programme)
- Cycle to work scheme
- Death in service cover (2 x annual salary)
- Peer to peer support scheme
- 4% auto enrolment employer pension contributions