£20,987.54 per annum (pro rata)
£20,987.54 to £23,888.25 per annum (pro rata)
We are recruiting for 3 full-time roles, 37 hours a week, and 1 part-time role, 18.5 hours per week.
(Working between the hours of Monday to Thursday 9-5, Friday 9-4:30)
Citizens Advice Plymouth is a medium sized charity which is part of the Citizens Advice national network of over 200 organisations that delivers advice and information across England and Wales. Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes.
About the role:
We are seeking to recruit Trainee Energy & Debt Advisers to join our energy team, part of the award winning Utilities department at Citizens Advice Plymouth.
Advisers provide clients with debt & energy advice appointments over the phone, helping them find solutions to their issues.
You will contribute to the delivery of a comprehensive debt and energy advice service in line with the requirements of the funder.
You will be solution focused and have transferable skills that mean we can train you to advise clients that are struggling to maintain payments to their energy provider.
You will need to be digitally engaged and have a great eye for detail ensuring that you support the team to hit challenging performance targets.
Applicants need to be comfortable working in a target driven environment and will be responsible for the delivery of both individual and team targets and outcomes.
We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment.
For the job description and person specification please download our application pack.
Benefits (subject to eligibility), include:
* Healthcare plan (including Employee Assistance Programme)
* Death in service cover
* Peer to peer support scheme
* Cycle to work scheme
* Auto enrolment pension scheme
* 25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year
* Long term service leave – up to 5 days
Permanent (subject to probation & funding)
Deadline for applications:
Friday 2nd July 2021 at 9.00am
To be confirmed.
If current social distancing rules remain in place interviews will take place via video call.
1. Download the application pack.
2. Return completed applications to: email@example.com by the closing date/time.
Please note we do not accept CVs or letters of interest.
Due to the Coronavirus pandemic, please email your application as a word document.
The employer for this post is Citizens Advice Plymouth, Cobourg House, Mayflower Street, Plymouth.
You will be remote working – home based with attendance at Cobourg House as and when required.