Trainee Debt & Energy Adviser

Starting Salary:
£20,987.54 per annum (pro rata)

Salary Scale:
£20,987.54 to £23,888.25 per annum (pro rata)

We are recruiting for 3 full-time roles, 37 hours a week, and 1 part-time role, 18.5 hours per week.
(Working between the hours of Monday to Thursday 9-5, Friday 9-4:30)

About us:
Citizens Advice Plymouth is a medium sized charity which is part of the Citizens Advice national network of over 200 organisations that delivers advice and information across England and Wales. Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes.

About the role:
We are seeking to recruit Trainee Energy & Debt Advisers to join our energy team, part of the award winning Utilities department at Citizens Advice Plymouth.

Advisers provide clients with debt & energy advice appointments over the phone, helping them find solutions to their issues.

You will contribute to the delivery of a comprehensive debt and energy advice service in line with the requirements of the funder.

You will be solution focused and have transferable skills that mean we can train you to advise clients that are struggling to maintain payments to their energy provider.

You will need to be digitally engaged and have a great eye for detail ensuring that you support the team to hit challenging performance targets.

Applicants need to be comfortable working in a target driven environment and will be responsible for the delivery of both individual and team targets and outcomes.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment.

For the job description and person specification please download our application pack.

Benefits (subject to eligibility), include:
* Healthcare plan (including Employee Assistance Programme)
* Death in service cover
* Peer to peer support scheme
* Cycle to work scheme
* Auto enrolment pension scheme
* 25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year
* Long term service leave – up to 5 days

Permanent (subject to probation & funding)

Deadline for applications:
Friday 2nd July 2021 at 9.00am

Interview date:
To be confirmed.
If current social distancing rules remain in place interviews will take place via video call.

To apply:
1. Download the application pack.
2. Return completed applications to: by the closing date/time.

Please note we do not accept CVs or letters of interest.
Due to the Coronavirus pandemic, please email your application as a word document.

Work Base:
The employer for this post is Citizens Advice Plymouth, Cobourg House, Mayflower Street, Plymouth.
You will be remote working – home based with attendance at Cobourg House as and when required.

Communications Officer

Salary: £22,200 rising to £22,550 on successful completion of probation

Hours: 37.5 hours per week Monday to Friday with flexibility to cover events during evenings and weekends

Holiday: 25 days annual holiday entitlement increasing to 30 days after 5 years’ service per annum (plus bank holidays)

Contract: Permanent

Base: To be agreed

We support people in Cornwall, Devon and Wiltshire who have been affected by domestic abuse and sexual violence and are independent of statutory agencies, including the Police. Every year we help thousands of men, women and children in the South West to lead safer lives, free from violence and abuse. Due to the nature of the services that we provide our organisation has grown over the past 12 months to accommodate the increased demand for help and support. To help ensure we can meet this growing need, it is vitally important that we are able to effectively communicate across the various communication channels as well be able to engage with current and future service users, professionals and fundraisers.

The past 12 months has demonstrated the community’s willingness to recognise and talk about abuse and we are looking for someone with the drive and determination to help keep that conversation going. Do you want to make a difference? We are looking for someone who is highly motivated, creative, flexible and able to work unsupervised on a day to day basis, to join our well-established team. The successful applicant will work closely with the CEO, Grants & Trusts Fundraiser, Service Director, Managers and must be able to forge strong relationships with trustees, staff and volunteers. The primary duty of this role is to be responsible for all marketing and communications activities, guiding the external voice and inspiring action to support the strategic objectives of the charity and increasing brand awareness across Cornwall and Isles of Scilly, Devon and Wiltshire. You must be able to work flexibly across Devon, Cornwall and Wiltshire, and there is a requirement to have a full driving licence and access to a vehicle to travel across the South West as often as is required.

To help the successful candidate fulfil the role, we will deliver a comprehensive induction and training programme to help them understand the numerous services we provide across the region, as well as provide access to specialist training, external supervision and membership of our employee benefits, perks and reward programme.

Additional Information
Please note due to current Government restrictions regarding COVID-19 most staff are working from home. The successful applicant will subject to the Disclosure & Barring Scheme, and it is essential that you have a full driving licence and access to a car to travel.

Deadline for receipt of applications :  9:00am Monday 14th June 2021

Expected date for interviews : Friday 18th June 2021

For more details and an applicaiton form pls visit: