Job type: Full Time

Hours: 35 hours per week; evening and weekend work are a requirement of the post
Salary: £17,500 – £18,000
Contract: Permanent full-time position
Reports to: West Cornwall Regional Manager
Area: Mid/West Cornwall
Start Date: February 2023 or at earliest convenient date
Closing date for applications: 20th March 2023

Community coaching with Argyle Community Trust is the perfect role for an individual with a passion for sport who enjoys motivating others, being out and about in their local community and who actually wants to have fun whilst they work. The successful candidate will be part of a great team and this role offers the right candidate the opportunity to join us in making a positive difference to the lives of people across the South West. The post holder will be responsible for increasing sports and activities for all within the relevant region and will be involved in the growth, retention and increasing the range of opportunities within these areas.

Argyle Community Trust is looking to recruit a Schools and Community Coach to primarily deliver in a number of schools and also on community centred programmes. As a registered charity, the Community Trust works in close conjunction with Plymouth Argyle Football Club and with many people across several sectors where sport has proven to be the ideal tool for creating lasting engagement with individuals.

The main focus will be to deliver sport specific and fundamental coaching within primary schools and our extended community provision as well as supporting the sports participation department.

A key function of this role is also to establish and develop sustainable opportunities for participation within the local and surrounding area based on local need, as well as supporting across the two counties to ensure that activities align with our strategic plans.
The candidate must have good, in-depth knowledge of the school’s KS1 &KS2 National curriculum and school sport. Experience of delivering football and Multi skills in a wide range of settings, including schools, sports centres and in varied community work for young people aged 3- 14 years old is essential.

We would also expect the candidate to have a number of other sports coaching or teaching qualifications and be computer literate. In addition to this, the coach must be able to undertake key administrative duties that are associated with the role.

Argyle Community Trust is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Argyle Community Trust is committed to safeguarding and promoting the welfare of all participants on our programmes and promotes robust policies to ensure that our staff and volunteers adhere to safe practices. The successful candidate will be subject to undertaking enhanced DBS checks prior to employment.

If you can meet the specifications and would like to become part of the Argyle Community Trust team, please complete our online application form https://forms.gle/Lr5x7kHHEndy7jAL6

In your covering letter you should draw on relevant aspects of your experience, including paid employment and voluntary work or training to demonstrate how your skills, experience and personal qualities match the requirements of this job specification. If you would like further information or wish to discuss the post please contact Actrecruitment@pafc.co.uk.

Salary Scale: £22,036.92 – £23,150.10 – £25,082.66 per annum
Hours: 37 hours per week. Flexible working requests will be considered.
Contract: Permanent
Closing date: Monday 20th March 2023 at 09:00

 

About the role:

We are recruiting for Telephone Debt & Energy Advisers to join our team at Citizens Advice Plymouth.

We support vulnerable people to find a solution for their debt circumstances. Would you like to help people with debt, energy, and money worries? Why not consider joining our friendly advice team, working in a fast paced target driven environment, which provides debt advice service to clients?

The role is fully telephone based. You will be advising clients with their debt and energy issues through a minimum of 10 advice appointments per week over the phone, helping them find solutions to their issues. There’s no ‘average’ call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across England, Wales, and Scotland.

The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis. We are happy to discuss part-time and flexible working arrangements with prospective applicants.

The start date for this role is 25th April 2023.

About you:

You will thrive on working with a diverse range of people and be open-minded, approachable, and non judgemental. You will take an emphathetic and compassionate approach to clients to find the solutions to the problems they are facing.

You will be resilient and able to manage phone conversations well. Good communication skills, both written and verbal, are essential.

You’ll be able to write up case notes accurately and efficiently using a range of Office 365 programs and keep databases up to date accurately.

You will have good prioritisation and time management skills to be able to work efficiently as part of a team to reach as many clients as possible as quickly as possible.

The ideal candidate will have some debt and energy advice knowledge, & some knowledge of the current benefits systems. Previous advice work is desirable, but not essential, as full training will be provided.

The employer for this post is Citizens Advice Plymouth.

We value diversity, promote equality and challenge discrimination.  We encourage and welcome applications from suitably skilled candidates from all backgrounds.  We particularly welcome applications from candidates who are disabled, or people from Black, Asian and other racially minoritised backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates.

Training:

Full training will be provided.

During your initial classroom and on-the-job training you will be working from our city centre office. Once you have been signed off to provide independent advice (this usually takes 12-16 weeks), this role will have a hybrid work pattern.

 

Work Base:

Hybrid Model – A mix of home working and office working at Cobourg House, Mayflower Street, Plymouth (on completion of training).

 

To apply for this vacancy:

1. Download our application pack from our website

2. Completed applications should be returned to recruitment@citizensadviceplymouth.org.uk by the closing date/time.

3. Please let us know if you need us to adapt our application process so there are no barriers for you to apply.

 

Category: Vacancies

Starting salary: £23,150.10 per annum
Salary scale: £23,150.10 – £25,082.66 – £28,008.98 per annum
Contract: Permanent
Work base: Based at our city centre office
Closing date: 31.03.2023 at 09:00

About the role:

Would you like to be part of a team that supports people in finding solutions to their money problems and making a difference daily?

We have recently secured significant funding from the Money and Pensions Service to provide an England-wide phone and digital debt advice service for at least the next 3 years. The service is free to clients struggling with debts and will offer a full range of support from information and referrals, through to advice and casework helping clients find a way forward with their debts.

As households struggle with the cost-of-living crisis this new service will be essential and will deliver impactful outcomes making a tangible difference to people’s lives. We’ll be delivering this service in collaboration across 8 local Citizens Advice and we’ll be working together, helping almost 200,000 people a year.

In this role, no client is the same and we work with different people in a variety of ways to help them find a way forward in difficult and challenging times.

You will be supporting clients on the phone and through email and webchat, giving advice, signposting to other organisations, and helping them to access self-help tools.

You will be exploring people’s situations and providing strategies for their debt issues, as well as following up and giving practical support where appropriate. It can sometimes be a challenging role, but you will be provided with accredited training for advice and casework.

The role is 37 hours per week on a permanent basis. This role will be based full-time in the office at Cobourg House, 32 Mayflower Street, Plymouth. The service will include out of hours provision for clients and operates shifts covering the hours of 9am to 8pm, Monday to Friday, and Saturday 9.30am to 1pm.

We are happy to discuss part-time and flexible working arrangements with prospective applicants.

Who are we looking for:

You will enjoy working with people, and you will be comfortable speaking on the phone and enjoy speaking to people of all backgrounds in a clear, non-judgemental and empathetic way. You’ll enjoy working in a busy, motivated and supportive team to work efficiently and help as many clients as we can. You will need to be able to manage a caseload by having excellent organisational skills and the ability to prioritise your workload based on client needs.

You will be able to competently use a range of Office 365 programs and keep databases up to date accurately. You will need to be confident with using a range of different software to contact clients and record detailed client notes evidencing the advice you provided.

You will be comfortable speaking on the phone, have good telephone skills, and enjoy speaking to people of all backgrounds in a clear, non-judgemental and empathetic way.

You will need to be experienced in advising people and finding solutions to problems. The ideal candidate will have some debt advice knowledge as this is a caseworker role but any type of advice or support background is suitable as full training will be provided.

We value diversity, promote equality and challenge discrimination.  We encourage and welcome applications from suitably skilled candidates from all backgrounds.  We particularly welcome applications from candidates who are disabled, or people from Black, Asian and other racially minoritised backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates.

Hours:

37 hours per week – part-time and flexible working requests will be considered.

Deadline for applications:

31th March 2023 at 9am

Applications will be reviewed regularly and this vacancy may close early if a high number of applications are received and roles are filled.  We reserve the right to withdraw an advertised post at any time.

To apply for this role:

1. Download our application pack here
2. Completed applications should be returned to recruitment@citizensadviceplymouth.org.uk by the closing date/time.
3. Please let us know if you need us to adapt our application process so there are no barriers for you to apply.

Benefits subject to eligibility include:

25 days annual leave plus bank holidays & an additional 2.5 days to be taken between Christmas & New Year (pro rata)
Long term service leave – up to 5 additional days (pro rata)
Healthcare plan (including Employee Assistance Programme)
Cycle to work scheme
Death in service cover (2 x annual salary)
Peer to peer support scheme
4% auto enrolment employer pension contributions