Trainee Debt Caseworker – MAPS

Website PlymouthCAB Citizens Advice Plymouth

Starting Salary:
£22,047.71 per annum (pro rata)

Salary Scale:
£22,047.71 to £26,675.22 per annum (pro rata)

30 hours per week
Working between Monday to Thursday 9.00am to 5.00pm and Friday 9.00am to 4.30pm

About us:
Citizens Advice Plymouth is a medium-size charity which is part of the Citizens Advice national network of over 200 organisations that delivers advice and information across England and Wales. Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes.

About the role:
We are recruiting for a Trainee Debt Caseworker to join our Money Advice team providing debt support, money advice and financial capability to those who live, work or study in the Plymouth area. This project is funded by the Money and Pensions Service (MaPS) delivering multi-channel debt advice to 300,000 people a year including some of the most financially excluded groups in society.

You will be employed by Citizens Advice Plymouth and trained to provide casework and advice services across various channels including face to face, telephone and webchat. In addition to this you may also be required to undertake debt appointments at outreach venues across the Plymouth area, and contribute to the duty caseworker rota, covering our opening hours, at Cobourg House.

We are looking for someone who is passionate about giving an effective service to those most in need. You will need to demonstrate that you can engage skilfully with clients who are vulnerable and distressed and have proven skills at working in a busy environment.

You will be a highly motivated team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy skills to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiation and reporting.

You will be committed to meeting targets, and the contract requirements, whilst achieving the best possible outcomes for clients.

For the job description and person specification please download our application pack.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment. Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

Benefits (subject to eligibility), include:
* Healthcare plan (including Employee Assistance Programme)
* Death in service insurance (2 x annual salary)
* Peer to peer support scheme
* Cycle to work scheme
* Auto enrolment pension scheme
* 25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year
* Long term service leave – up to 5 days


Deadline for applications:
Monday 2nd August 2021 at 9am

Interview date:
To be confirmed

To apply:
1. Download the Trainee Caseworker Application Pack
2. Return completed applications to by the closing date/time.
3. If possible please email your application as a Word or PDF document.
4. Note that we do not accept CVs or letters of interest for this role.

Work base:
The employer for this post is Citizens Advice Plymouth
based at Cobourg House, Mayflower Street, Plymouth, PL1 1QX.

To apply for this job please visit

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