Citizens Advice Plymouth

Salary scale:
£23,150.10 to £28,008.98 per annum

Full-time (37 hours per week)
Working between Monday to Thursday 9:00 – 17:00, and Friday 9:00 – 16:30.

About the role:
At Citizens Advice Plymouth, the training and development of our people is at the heart of everything we do, to make sure we provide our clients with the highest quality of service. You will be working in the Learning and Development team within our HR department to deliver our Workforce Development strategy. To be successful in this role, you must enjoy working with people as the majority of your time will be spent on delivering training and working directly with learners.

You will be developing training and learning activities across the whole organisation to induct new staff and volunteers as well as providing training to address any skills gaps in other roles across the organisation. You may also be delivering training to external organisations.

About you:
You will have an enthusiastic, open and creative approach to learning and accommodate the development needs of paid staff and volunteers through coaching and mentoring, as well as direct training sessions.

You will be skilled at making training sessions engaging and fully inclusive, with an understanding of reasonable adjustments, and be able to adapt the medium of delivery to the needs of the situation and the learner(s) (for example, making a choice about whether to create a video, an e-learning session or to deliver a ‘classroom’ session)

You will need to be resilient, adaptable, and able to carry out training on topics such as mental health, safeguarding, and managing suicidal conversations as well as our advice and casework topics, such as debt and energy, housing, immigration, and employment. Prior knowledge of these topics is desirable, but not essential.

About Citizens Advice Plymouth:
Citizens Advice Plymouth are part of the Citizens Advice national network of over 200 organisations offering free confidential advice and information across England and Wales.  We are now one of the largest local offices in the network with approximately 180 staff.

Working at Citizens Advice:
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.

Please let us know if you need us to adapt our application process so there are no barriers for you to apply.   If you are offered an interview, we will send you the interview questions 24 hours in advance. We will also meet any reasonable adjustment requests.

We particularly welcome applications from candidates who are disabled, or people from Black, Asian and minority ethnic backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates. As part of our commitment to employ a more diverse workforce, we guarantee to interview all candidates who have these protected characteristics if they also meet the minimum essential criteria set out in the person specification.

Fixed term contract (maternity cover) from October 2022 to October 2023

* 25 days annual leave plus bank holidays and an additional 2.5 days to be taken between Christmas & New Year (pro rata)
* Long service leave
* Healthcare Plan (including employee assistance programme)
* Cycle to work scheme
* Death in service cover (2 x annual salary)
* Peer to peer support scheme
* 4% employer pension contributions

Cobourg House, Mayflower Street, Plymouth

Deadline for applications:
25th August 2022 at 9am

Interview dates:
Interview dates for both first and second interviews to be confirmed.

To apply for this job please visit

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