Telephone Debt & Energy Adviser

  • Full Time
  • Plymouth

Website plymouthCAB Citizens Advice Plymouth

Salary Scale:
£22,036.92 – £25,085.66 per annum

About the role:
We are recruiting for Telephone Debt & Energy Advisers to join our team at Citizens Advice Plymouth.

We support vulnerable people to find a solution for their debt circumstances. Would you like to help people with debt, energy, and money worries? Why not consider joining our friendly advice team, working in a fast paced target driven environment, which provides debt advice service to clients?

The role is fully telephone based, with a mix of office and remote working. You will be advising clients with their debt and energy issues through a minimum of 11 advice appointments per week over the phone, helping them find solutions to their issues. There’s no ‘average’ call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across England, Wales, and Scotland.

About you:
You will be resilient and able to manage phone conversations well. Good communication skills, both written and verbal, are essential, as is the ability to effectively communicate with our clients with a non-judgemental approach.

You will be able to competently use a range of Office 365 programmes and keep databases up to date accurately. You will have good prioritisation and time management skills to be able to work efficiently as part of a team to reach as many clients as possible as quickly as possible.

Candidates must be able to attend our full-time training course at our office at Cobourg House, Plymouth, for the first full 6 weeks of employment.


Work Base:
Hybrid Model – A mix of home working and office working at Cobourg House, Mayflower Street, Plymouth.

Closing date:
Friday 14th October 9.00am.

Applications will be reviewed on a weekly basis and this vacancy may close early if a high number of applications are received and roles are filled. We reserve the right to withdraw an advertised post at any time.

To apply for these roles:
1. Download our application pack here
2. Completed applications should be returned to by the closing date/time.
3. Please let us know if you need us to adapt our application process so there are no barriers for you to apply.

Working at Citizens Advice:
If you are offered an interview, we will send you the interview questions 24 hours in advance.

We will also meet any reasonable adjustment requests.

We particularly welcome applications from candidates who are disabled, or people from Black, Asian and minority ethnic backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates. As part of our commitment to employ a more diverse workforce, we guarantee to interview all candidates who have these protected characteristics if they also meet the minimum essential criteria set out in the person specification.

To apply for this job please visit

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