Quality Officer

Website plymouthCAB Citizens Advice Plymouth

Salary scale:
£23,150.10 to £28,008.98 per annum

Full-time (37 hours per week)
Working between Monday to Thursday 9:00 – 17:00, and Friday 9:00 – 16:30.

About the role:
This post is to support our Quality Assurance in line with our continued growth at Citizens Advice Plymouth. You will be a central contact point across the organisation, providing an audit service to Citizens Advice Plymouth enabling us to achieve and maintain the quality standards set out by Citizens Advice and Advice Quality Framework (AQS) ensuring that we continue to drive consistency and give an award-winning service to our clients.

You will be working within Citizens Advice Plymouth aims and principles and Ofgem’s Warm Home Discount industry initiative. You will undertake the completion of quality of advice assessments and the submission of audit reports making recommendations regarding compliance or non-compliance to the Quality Manager

In addition, you will be assisting the Quality Manager with reviewing and updating the audit process where required.

You will build strong relationships across departments to ensure the delivery of frontline service is “best in class”

You will need to be digitally engaged and have a great eye for detail ensuring that you support the organisation to achieve the Advice Quality Standard and regulatory requirements of Ofgem.


Hybrid Model – Home working and Office Working at Cobourg House, Mayflower Street, Plymouth.  Your training period will be office based.

Deadline for applications:
Friday 24th June 2022 at 9am

Please note we reserve the right to close adverts early.

To apply for this job:
1. Please download our application pack from our website
2. Completed applications should be returned to recruitment@citizensadviceplymouth.org.uk by the closing date/time.
3. Please note we are not accepting CVs for this role.

To apply for this job please visit citizensadviceplymouth.org.uk.

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