Manager – Utilities Department

Website Citizens Advice Plymouth


Salary scale:
£28,008.98 to £29,860.83 per annum

37 hours per week (full time)

Our role:
To support the continued growth on our national utility contracts, we are looking for a proactive, enthusiastic and passionate team manager.

You will be working within Citizens Advice Plymouth aims and principles and Ofgem’s Warm Home Discount industry initiative, leading and supporting your team to provide debt advice, income maximisation and energy efficiency advice.

You will be managing administrators, advisers and caseworkers ensuring that we continue to drive consistency and provide an award-winning service to our clients.

You will build strong relationships with stakeholders and develop different partnerships to ensure that all key performance indicators are exceeded.

You will need to have previous experience of leading a team in a fast-paced target driven environment. You will not be afraid to tackle difficult situations head on and you will embrace change and lead by example.

You will need to be digitally engaged and have a great eye for detail ensuring that you support the team to hit the full scheme targets as agreed by Ofgem.

For the job description and person specification please download our application pack.

About Citizens Advice Plymouth:
Citizens Advice Plymouth is a medium-size charity which is part of the Citizens Advice national network of over 200 organisations delivering advice and information across England and Wales. We have grown tremendously over the past four years and we are now one of the largest local offices in the Citizens Advice network.


Deadline for applications:
Tuesday 30th August 2022 at 9am

How to apply:
To apply for this position, please complete our Application Pack
Completed applications should be returned to by the closing date/time.

The employer for this post is Citizens Advice Plymouth, responsible to the Heads of Utilities.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment.

Please let us know if you need us to adapt our application process so there are no barriers for you to apply.

If you are offered an interview, we will send you the interview questions 24 hours in advance. We will also meet any reasonable adjustment requests.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds but we particularly welcome applications from candidates who are disabled, or people from Black, Asian and minority ethnic backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates. We wish to make a positive commitment to employ people with disabilities and people from Black, Asian and minority ethnic backgrounds and those who are LGBTQ+. We guarantee to interview all candidates who have these protected characteristics if they also meet the minimum essential criteria set out in the person specification.

Please note we do not accept CVs or letters of interest.

Citizens Advice Plymouth, Cobourg House, Mayflower Street, Plymouth, PL1 1QX
Hybrid working pattern after completion of initial training (4 weeks)

The employer for this post is Citizens Advice Plymouth

To apply for this job please visit

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