Starting salary: £28,008.98 per annum
Salary scale: £28,008.98 – £28,934.26 – £29,860.83 per annum
Contract: 2 permanent roles & 1 maternity cover
Work base: Hybrid work pattern on completion of training period
Closing date: 16.02.2023 at 09:00
About the role:
At Citizens Advice Plymouth our managers manage our frontline staff and put our people at the heart of everything we do to ensure we are providing our clients with the highest quality of service and are fully developing our staff.
To lead a team of around 10 people, who will be a combination of advisers, caseworkers, and administrators. You will ensure they deliver the highest standards of advice and customer service. This includes developing, coaching, and mentoring advisers and caseworkers who provide holistic advice to clients.
You will be managing the day-to-day running of the projects and will be the first point of contact for your teams. You will be responsible for the day-to-day line management of your team, including all HR processes. You will be a role model, managing the team in line with the behaviour framework at Citizens Advice Plymouth.
You will also be required to provide support across all the projects in the department and be flexible to meet the demands of our service.
You will be an excellent people manager, with experience of motivating, inspiring and leading teams to achieve high quality standards and performance targets. You will care about people and be able to adapt to get the best from them as individuals. You will be comfortable with producing reports, leading meetings, quality assessing your team’s work, and adapting to the changing needs of the service.
You will be able to prioritise your workload well, communicate clearly and effectively, and make sure our policies are implemented consistently.
This role will have a hybrid contract, with a minimum of 4 days a month in the office at Cobourg House, 32 Mayflower Street, Plymouth. You will be expected to be able to attend the office at short notice if required.
During your initial first 3 months you will be expected to attend the office for induction and full training, and specifics of your hybrid working pattern can be agreed in your first few weeks. We are happy to discuss part-time and flexible working arrangements with prospective applicants.
We anticipate this role to start in April 2023, with interviews the week commencing 6th March 2023.
Who are we looking for:
We are looking for someone with previous experience to support, develop and manage the continued growth of our client debt and energy projects. You will have experience of managing people and be able to apply human resource policies and make decisions for the wellbeing of your team.
You will manage people from different projects, ensuring that we continue to support and develop our staff and drive consistency to give an award-winning service to our clients.
You will be working within Citizens Advice Plymouth’s aims and principles and our regulated industry initiative. You will need to have the skills to manage and support your team to provide debt advice, income maximisation and energy efficiency advice. You will be trained and developed on the charity advice sector essentials of the role.
You will be a positive leader and have a passion for supporting and developing people. You will need to be resilient to manage difficult conversations well and not be afraid to tackle difficult situations head on. You will embrace change and have the openness and insight to be a great leader. You will need to have the skill to actively listen and want to take the necessary steps to provide equitable support for wellbeing.
You will be resilient to deal with safeguarding and suicidal conversations with our clients and receive training to be a Mental Health First Aider.
Excellent communication skills, both written and verbal, are essential, as is the ability to effectively communicate with our people with a non-judgmental approach. You will need to have the ability to accurately communicate messages and hold discussions to ensure transparency, consistency and understanding.
You will have continued support from the Head of Department who will provide daily mentoring and coaching with the additional ongoing peer support from other managers.
You will build strong relationships with stakeholders and develop different partnerships to ensure that all key performance indicators are exceeded.
You will undertake the Citizens Advice Plymouth management training package and ensure you keep a continued focus on health and wellbeing and people management.
You will have an excellent understanding of equality, diversity, inclusion and work to promote and enhance this through our organisation. You won’t be afraid to challenge staff, managers or leaders to help us remain legal, ethical and credible and make sure we are being as equitable as possible in our people decisions.
You will be an excellent communicator – able to communicate assertively but calmly and compassionately, speak confidently to people at all levels of the organisation, and write clearly and concisely, avoiding the use of jargon where possible.
Excellent IT skills are essential, and you should enjoy working as part of a busy, motivated and supportive team and be able to adapt well to changing priorities.
37 hours per week – we are recruiting for 3 roles, 2 permanent contracts & 1 maternity cover.
Deadline for applications:
16th February 2023 at 9am
To apply for this role:
1. Download our application pack from our website
2. Completed applications should be returned to email@example.com by the closing date/time.
3. Please let us know if you need us to adapt our application process so there are no barriers for you to apply.
Working at Citizens Advice Plymouth:
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We particularly welcome applications from candidates who are disabled, or people from Black, Asian and other racially minoritised backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates.
Benefits subject to eligibility include:
- 25 days annual leave plus bank holidays & an additional 2.5 days to be taken between Christmas & New Year (pro rata)
- Long term service leave – up to 5 additional days (pro rata)
- Healthcare plan (including Employee Assistance Programme)
- Cycle to work scheme
- Death in service cover (2 x annual salary)
- Peer to peer support scheme
- 4% auto enrolment employer pension contributions
To apply for this job please visit citizensadviceplymouth.org.uk.