Manager – Utilities Department

Website PlymouthCAB Citizens Advice Plymouth

Citizens Advice Plymouth

Starting salary:
£23,888.25 per annum

Salary scale:
£23,888.25 to £28,438.39 per annum

37 (full time)

About us:
Citizens Advice Plymouth is a medium-size charity which is part of the Citizens Advice national network of over 200 organisations delivering advice and information across England and Wales. Our main purpose is to deliver quality advice and information, engaging with clients through a range of routes.

Context of the role:
Do you enjoy managing people? Can you ensure they do the very best job possible to help them to deliver advice to people who need us?

To support the continued growth on our national utility contracts, we are looking for a proactive, enthusiastic and passionate team manager. You will be managing advisers and caseworkers, ensuring that we continue to drive consistency and give an award-winning service to our clients.

You will be working within Citizens Advice Plymouth aims and principles and Ofgem’s Warm Home Discount industry initiative, supporting your team to provide debt advice, income maximisation and energy efficiency advice.

You will build strong relationships with stakeholders and develop different partnerships to ensure that all key performance indicators are exceeded.

You will need to have previous experience of coaching a team in a fast-paced target driven environment. You will not be afraid to tackle difficult situations head on and you will embrace change and lead by example.

You will need to be digitally engaged and have a great eye for detail ensuring that you support the team to hit the full scheme targets as agreed by Ofgem.

For the job description and person specification please download our application pack.

We can offer a supportive culture within a charity setting and employment benefits (subject to eligibility), include:
* 25 days annual leave with an additional 2.5 days to be taken between Christmas & New Year
* Long term service leave – up to 5 days
* Healthcare plan (including Employee Assistance Programme)
* Death in service benefit (2 x annual salary)
* Peer to peer support scheme
* Cycle to work scheme
* Auto enrolment pension scheme – 4% employer contributions

Fixed term contract to 31st March 2022

Deadline for applications:
Monday 4th October 2021 at 9.00am

To apply:
1. Download the Application Pack
2. Return completed applications to: by the closing date/time.

The employer for this post is Citizens Advice Plymouth, responsible to the Heads of Utilities.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment. Please let us know if you need us to adapt our application process so there are no barriers for you to apply. If you are offered an interview, we will send you the interview questions 24 hours in advance. We will also meet any reasonable adjustment requests.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds but we particularly welcome applications from candidates who are disabled, or people from Black, Asian and minority ethnic backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ and non-binary candidates. We wish to make a positive commitment to employ people with disabilities and people from Black, Asian and minority ethnic backgrounds and LGBTQ+. We guarantee to interview all candidates who have these protected characteristics if they also meet the minimum essential criteria set out in the person specification.

Please note we do not accept CVs or letters of interest.

The employer for this post is Citizens Advice Plymouth

Our office is based at Cobourg House, Mayflower Street, Plymouth, but please note we are currently working from home due to the pandemic for the foreseeable future. Whether you work remotely or in the office after the pandemic will be confirmed in the future, but you will be expected to be able to get to Plymouth at short notice.

To apply for this job please visit

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