Local Services Project Coordinator

Citizens Advice Plymouth

Salary scale:
£23,150.10 to £28,008.98 per annum

Full-time (37 hours per week)
Working between Monday to Thursday 9:00 – 17:00, and Friday 9:00 – 16:30.

About the role:
Plymouth City Council have commissioned Citizens Advice Plymouth to deliver a targeted benefit campaign to work in partnership/alongside Plymouth City Council Community Builders as part of the Community Resilience strategy.

You will support the operational delivery of the Community Resilience project. You will need to have excellent organisational skills, interpersonal skills, and the ability to work in a new and dynamic volunteer-based project. A knowledge of benefits advice and experience in coaching and mentoring people is desirable for the post.

You will support project delivery and will be assisting the Volunteer Manager by coordinating the recruitment, training and supervision of the volunteers delivering the service. The Local Services Project Coordinator will also be responsible for networking and building a close working relationship with the community builders to set up a referral pathway into the service and partnership working.

The project will provide benefits information, signposting, self-help, advice, and form filling services, via a volunteer-led approach. These services will be delivered across a range of channels including telephone, digital and face to face, with an emphasis on community presence and outreach.

You will be responsible to the Volunteer Manager and Local Services Management team.

About Citizens Advice Plymouth:
Citizens Advice Plymouth are part of the Citizens Advice national network of over 200 organisations offering free confidential advice and information across England and Wales.  We are now one of the largest local offices in the network with approximately 180 staff.

Working at Citizens Advice:
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.

Please let us know if you need us to adapt our application process so there are no barriers for you to apply.   If you are offered an interview, we will send you the interview questions 24 hours in advance. We will also meet any reasonable adjustment requests.

We particularly welcome applications from candidates who are disabled, or people from Black, Asian and minority ethnic backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates. As part of our commitment to employ a more diverse workforce, we guarantee to interview all candidates who have these protected characteristics if they also meet the minimum essential criteria set out in the person specification.

Permanent – subject to funding

* 25 days annual leave plus bank holidays and an additional 2.5 days to be taken between Christmas & New Year (pro rata)
* Long service leave
* Healthcare Plan (including employee assistance programme)
* Cycle to work scheme
* Death in service cover (2 x annual salary)
* Peer to peer support scheme
* 4% employer pension contributions

Cobourg House, Mayflower Street, Plymouth

Deadline for applications:
Friday 26th August 2022 at 9am

Interview dates:
Interview dates to be confirmed.

To apply for this job please visit citizensadviceplymouth.org.uk.

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