Learning and Development Manager

Website plymouthCAB Citizens Advice Plymouth


Salary scale:
£28,008.98 to £29,860.30 p.a.

Full-time (37 hours per week)
Working between Monday to Thursday 9:00 – 17:00, and Friday 9:00 – 16:30.

About the role:
At Citizens Advice Plymouth, the Human Resources (HR) department have the training and development of our people at the heart of everything we do to ensure we are providing our clients with the highest quality of service and are fully developing our staff.

We are looking to appoint a Learning & Development Manager to lead and support our training department and our offering across the whole organisation. Our vision is for the post holder to work with the Director of HR to create a learning and development team within the HR department.

The Learning & Development Manager will be responsible for developing and implementing learning strategies and training programmes across the charity. The role will be accountable for the training department, holding responsibility for its quality and consistency and reporting directly to the Director of HR to support our workforce development and 3-year business plan.

The role will focus on building and maintaining a technical, operational, professional, and leadership learning and development infrastructure that will strengthen all employee capabilities and support career development.

You will be leading and developing talent across the organisation, designing and supporting learning and development journeys, supporting the organisation’s growth and development. You will work with other members of the HR team to identify and grow talent. You will take the lead in running and supporting an internal and external training programme and will support managers and mentors with workforce development and succession planning.

The post holder will lead on both our internal and external training programmes. The role will interpret and understand the learning and development activities across the organisation whilst having a passion and understanding of equality, diversity and inclusion to ensure training is interactive, engaging and inclusive.

Confidentiality is paramount within our service and human resources department.

The Learning & Development Manager will ensure the department is engaging and a go to within the charity for questions and queries regarding training and development plans by creating a positive impact on learning. You will ensure all staff and volunteers have the full training required to deliver their roles.

About you:
You will be a positive leader and have a passion for learning and development of people.

You will have an enthusiastic, open, and creative approach to learning, accommodating the development needs of paid staff and volunteers through coaching and mentoring, as well as direct training sessions, with an understanding of reasonable adjustments.

You will be good at collaborating, be open and approachable, with a willingness to drive the training team to create a comprehensive and professional training experience for all.

You will be self-motivated and able to manage a high workload with minimal management supervision, meet targets and deadlines, and respond effectively to changing priorities.

About Citizens Advice Plymouth:
Citizens Advice Plymouth are part of the Citizens Advice national network of over 200 organisations offering free confidential advice and information across England and Wales.  We are now one of the largest local offices in the network with approximately 180 staff.

Working at Citizens Advice:
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.

Please let us know if you need us to adapt our application process so there are no barriers for you to apply.   If you are offered an interview, we will send you the interview questions 24 hours in advance. We will also meet any reasonable adjustment requests.

We particularly welcome applications from candidates who are disabled, or people from Black, Asian and minority ethnic backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates. As part of our commitment to employ a more diverse workforce, we guarantee to interview all candidates who have these protected characteristics if they also meet the minimum essential criteria set out in the person specification.


Hybrid working and Cobourg House, Mayflower Street, Plymouth.

Deadline for applications:
Monday 8th August 2022 at 9am

Interview dates:
Interview dates for both first and second interviews to be confirmed.

To apply for this role:

Download our application pack here
Completed applications should be returned to recruitment@citizensadviceplymouth.org.uk by the closing date/time.
Please note we are not accepting CVs for this role.

To apply for this job please visit citizensadviceplymouth.org.uk.

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