Generalist Adviser – Local Services

Website plymouthCAB Citizens Advice Plymouth


Salary scale:
£22,036.92 to £25,085.66 per annum

Full-time (37 hours per week)

About the role:
We are recruiting for two advisers to join our Local Services team supporting people who live, work and study in Plymouth and its surrounding areas.

Citizens Advice Plymouth are working together with Improving Lives Plymouth and Plymouth City Council, to provide a joined up quality information and advice service across Plymouth, known as Advice Plymouth. The service provides telephone, drop in, and casework support for Plymouth users, as well as advice consultancy and first line information training to a range of hubs and community workers. As an adviser you will be providing an effective and efficient advice service to support users who are referred to us.

In addition you will be part of the Emergency Food Grant programme to provide support for the people of the city who are facing the immediate effects of Covid-19, and to help address the future demand for support.   The purpose of the project will be to make pro-active contact with all the relevant food charities and food aid organisations in the City, including those who receive funding through the Emergency Grants programme and other members of the Food Plymouth network, to design and promote an easy to access referral pathway for people receiving food aid or experiencing food insecurity.

About Citizens Advice Plymouth:
Citizens Advice Plymouth are part of the Citizens Advice national network of over 200 organisations offering free confidential advice and information across England and Wales.  We are now one of the largest local offices in the network with approximately 180 staff.

Working at Citizens Advice:
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.

Please let us know if you need us to adapt our application process so there are no barriers for you to apply.   If you are offered an interview, we will send you the interview questions 24 hours in advance. We will also meet any reasonable adjustment requests.

We particularly welcome applications from candidates who are disabled, or people from Black, Asian and minority ethnic backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates. As part of our commitment to employ a more diverse workforce, we guarantee to interview all candidates who have these protected characteristics if they also meet the minimum essential criteria set out in the person specification.

Fixed term contract to 31st March 2023

Citizens Advice Plymouth, Cobourg House, Mayflower Street, Plymouth.
This position will part of our face-to-face advice team and as such will be primarily based at our Cobourg House office in Plymouth.

Deadline for applications:
Tuesday 7th June 2022 at 9am

Interview dates:
To be confirmed

To apply for this job:
1. Please download our Job Pack and application form from our website:
2. Completed applications should be returned to by the closing date/time.
3. Please note we are not accepting CVs for this role.

To apply for this job please visit

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